SupershuttleReviews of supershuttle.com

We had a Supershuttle booking for a 7:20am morning flight. We booked it 2 days in advance, and we booked it for 4:45am to be safe. We had an offer from friends the day before to take us to the airport. We said no, it's too early, sleep in, we booked a Supershuttle. At 2am in the morning, less than 3 hours before our pick-up time, the Tampa dispatcher called us to try and cancel our pick-up because they hadn't matched us with a driver. If we had the ringer off and tried to get the sleep we deserved, they probably would have been a complete no-show. This is utterly unacceptable. Trying to get in touch with customer service for Supershuttle only redirects to the website with a promise of a 7 day turnaround -- presumably this would also be a 7 day turnaround for refund requests? Avoid. Take an Uber instead. Supershuttle is just as likely to fail in their obligation to pick you up even when you book in advance.

Warning: the ride service is not reliable. The App booked ride simply did not turn up. No tracking on the App. After a 35min call, they suggested 'I get a cab'. AVOID. Washington DC to Dulles Airport. 23 March 2019

DO NOT USE this business! I made a reservation at Cleveland to take us form Reagan airport to Dulles airport but once we got to Reagan they couldn't find our reservation. Was told they could have someone there in 15 minutes and we made the reservation. THEN they told us we had to go inside and find their kiosk and talk to their representative and then they would send the shuttle and then it would be 15 minutes. DID NOT have the time for all this so I stopped a taxi and took that route. I told the woman on the phone to cancel my reservation which she said she did but I still got charged for it. Now I will have to dispute it through the credit card company. Save yourself the hassle. This service cost $68.00 for two and the taxi cost the same amount. Take the taxi.

I had a really good experience with SuperShuttle. The pick-up at the airport was smooth - you either check-in on your phone or speak to a member of staff who then notifies the company you've arrived. You are then matched to the next available shuttle and staff will guide you and your co-passengers to the vehicle. I booked my return trip with plenty of time to get to the airport so that a delay wouldn't be a problem. Good call, since traffic was terrible! You share the shuttle with other passengers so don't expect to be the only one. It will take some time to get around to everyone's hotels. That's why they offer such a good price. I would definitely recommend this service. BUT: if you're the kind of person who is very optimistic with time and like to cut things pretty close, I would probably advise you to go with another option. This shuttle could run for over 2 hours if traffic is bad and you're the first pick-up.

Do not trust that they will pick you up. Have a second plan or DO NOT BOOK transportation with them. They caused me to miss my flight, I was never picked up and missed my flight to Houston. I book this thru an agency called Mozio Inc. So not trust neither one of these guys. No one wants to admit responsibility to refund me my $250. 00 . I wish I read their reviews before booking. Dina Rivera

Never rely on this "service" because they don't have any service! I booked it way in advance. After waiting an hour my shuttle came, we were waiting with 4 people and all of a sudden the driver would only take 2 of us with him saying that his schedule was changed. He was unfriendly and didn't care at all! He just took of and left us standing there in the middle of the night even though I showed him the prove on my phone in the app with his car and name etc. Then I was again told to wait with the promise of another shuttle in 20 mins. It never came. They just called me and said that they have to cancel my reservation. I was so helpless and angry! No service at all! Unreliable and horrible! We were in the end with 4 people and they left us standing there. Worst experience ever!!!

I had an extra bag which I indicated when booking online. The driver the minute he picked me straight away announced that it will be $10. Big strong guy demanding money before he even earned it. Bags thrown in a messy fashion and mixed up with other passengers bags at the back of the van. I had an older small man in Romania helping me with my bag, a sweet gentleman asking for nothing in return, and here have this cocky guy demanding money without even saying 'Good morning' first. Sad and disappointing, leaves bad taste. I will never use it again and don't recommend.

Fraudulent payments taken, charged 3 times for pre booked service. Now $256.80 out of pocket for their error!!!! Asked operator to assist as husband is t1 diabetic and we are in a foreign country and require food. She states not her problem case will be looked at in 5 days. Shame on you Supershuttle we have spent $800 with you during our holiday for your promised stress and hassle free service yet now I hope we don't encounter a serious medical emergency for your incompetence. I shall be taking this matter further.