SupershuttleReviews of supershuttle.com

I literally waited 45 minutes outside JFK terminal for the bus... which they said would arrive in 5 minutes. I waited in freezing cold

Attention! I paid in December 80 EUR for a shuttle / airport transfer and got an email the next day that there will be no car in Paris that day. That happens of course, no worries, but I tried several times to get the money back - but they dont react and they dont refund me until now, beginning of February. I will never ever book or recommend this company.

Vi bokade och betalade för en hämtning, men det kom aldrig någon bil och hämtade. När vi mejlar och försöker kontakta SuperShuttle om problemet, och att vi vill ha pengarna tillbaka, får vi inga svar. Inte ett svar på två veckor. Fruktansvärt nonchalant av SuperShuttle.

Left my daughter, a vulnerable young woman, stranded at MCO. She called them.....no answer. I emailed for explanation.....no response. Horrendous service. Use Uber / Lyft who care about their customers AVOID AVOID AVOID

Terrible company.. Buyer beware. We pre-booked a private execucar to pick us up at lax upon our return. After landing, we called the dispatch and was told by a very rude and apothetic woman that they could not find a driver to get us so to find other means of transport. She was so not helpful and couldn't care less about the fact that we were stranded 50 miles from home. We will never use SS again...

I booked Supershuttle to pick me up at Dulles Airport. They booked the trip and I paid and then I contacted them when I landed. I (along with 3 other people) waited 45 minutes until the person working there told us that they did not have a driver to pick us up and it would be more than another hour for him to see if he could even find someone. We cancelled and he told us how to contact Supershuttle to get reimbursed. I emailed them since you cannot speak to a live person without any success and I have given them all my information and confirmation numbers, etc.

It does not matter when you book pick up- we waited over an hour at LAX with 3 children in the middle of the bus pickup area- only to find out no van would be coming anytime soon. The operator wouldn’t even give us a pick up time, only saying maybe a few hours- but he can’t predict the traffic. This is for a trip we had reserved weeks in advance and prepaid for. I ended up walking down to the Uber area- which is filled with helpful people pointing out where to go - we instantly got in a car and were on our way - in the end we arrived at our hotel before we would have even been picked up by super shuttle ( and for less!!!) Save yourself a MAJOR headache and get an Uber!!!

Don't take this shuttle from IAD airport in Washington DC unless you're not in a hurry to get to your destination. It took the shuttle 3 HOURS to get me from the Airport to Union station in DC, a distance of less than 30 miles. There was a little traffic, but the driver failed to tell me he was taking 8 people to their houses before he took me to the train station. He made it seem as though getting me to the train station would be quick as he signed me up and loaded my luggage. I ended up missing the last train of the night and had to get a hotel until the next morning. An Uber, taxi, or bus would have been better, faster and ultimately cheaper. When we finally arrived, the driver just said, "Sorry", then took my payment and drove off. My vehicle number was 840, and my guest number was 542.