SupershuttleReviews of supershuttle.com

We are now at LAX airport we booked through Viator for a “super shuttle” transfer which turned up an hour late!! (We were at the port at 9:35am for 10am booking which arrived after 11am... the on site organiser did extremely little to help and was quite rude, the “super shuttle” company didn’t have enough buses at the cruise terminal to honour bookings blaming a traffic jam, albeit all other vehicles were coming and going Just fine!! It put immense pressure on the transfer and would suggest if Supershuttle wants to get good reliable reviews and further bookings they the should run a shuttle service with the accuracy and times customers book. That title about sums up supershuttle in Los Angeles cruise port to LAX

Moderate prices, friendly drivers and VERY punctual!

BOOK ALDRIG HOS DEM ! Vi bookede dem til at hente os i JFK lufthavn i New York samt hente os på hotellet 1 uge efter og køre os til lufthavnen. Allerede ved afhentning i lufthavnen, var der problemer. De var der ikke til aftalt tid og vi ringede derfor til dem. De lovede at ringe tilbage inden for 15 minutter - og tilføjede lige, at havde vi ikke hørt fra dem inden, så skulle vi ringe til dem igen. Vi ringede gentagende gange, hvor vi blev stillet videre og så lagt på. Efter ca 1 time, fik vi at vide at chaufføren var udenfor i en sort bil ! Der var 3-4 baner med biler og hver bane var nok100 meter lang - værs’go at find bilen. Efter lang tid lykkedes det os at finde den og vi blev kørt til hotellet. Da vi 1 uge senere skulle hjem, måtte vi igen vente og efter 40 minutter ringede vi igen og beskeden var at hvis vi ikke kunne vente kunne vi jo tage en taxa og vi ville få refunderet beløbet vi havde betalt for turen. Vi tog en taxa og regnede med at alt så var i orden med tilbagebetalingen, men vi tog fejl ! Vi kontaktede dem efter 1 uge, da vi stadig ikke havde fået penge tilbage. De kunne ikke se at vi havde bedt om pengene og vi skulle for at få vores penge ansøge om dem på deres hjemmeside. Det tog ca. yderligere 1 1/2 uge før vi fik vores penge. Så tag en taxa, det er både nemmere og billigere og man kommer afsted til tiden.

SuperShuttle has lost my business forever. I have used SuperShuttle in the past, and while it hasn’t been great, it’s been tolerable and is priced similarly to Uber. My experience in Washington, DC recently however has guaranteed that I will never use their “service” again. The first problem was on arrival. My flight was delayed and landed around 1:00 AM. I followed instructions and checked in online and went to my pickup spot. Soon after I got there they loaded a van and it left, while I was told that they were still looking for a van for me. So I sat, until almost 2:30 AM, when the airport “customer service” agent finally told me that they wouldn’t be able to find a van for me. I ended up taking a taxi (for $90) to get to my destination, finally arriving around 3:00 AM. This was annoying and expensive, but not the worst thing SuperShuttle did to me on this trip. At this point I was worried about my ride back to the airport, which was scheduled for 3:20 AM for a 5:00 AM flight. I got up early and checked the app, and it showed I had an assigned van, #1065. Based on the distance he was from my hotel, it appeared he wouldn’t arrive until around 3:50 AM, 15 minutes beyond the end of their “15 minute pickup window”, but I should still have had plenty of time to get to the airport. I watched the app as the van headed my way. Then, less than a mile from my hotel, I watched it turn around and leave. I had requested an ETA several times on the app with no response, and the driver finally called me around 4:10 AM. I had booked an Uber by then, but calmly asked the driver (Robert) why he turned around and left when he was so close to my hotel. He started **YELLING AT ME** about how he was too tired to drive and was falling asleep at the wheel because he had been driving for the past 3 hours. [I should interject here that I believe he was probably lying to me and had really gotten lost, as I checked the app around 6:00 AM and he was still driving around]. After 20 seconds of this, I hung up on him. Obviously, despite the Uber, I missed my flight. I ended up paying American Airlines a $75 rebooking fee and taking a $50 Uber from Dulles to Reagan to get a flight home, as the desk agent told me it would have been hopeless trying to get out of Dulles on standby that day. This also cost me 5 hours and nearly a whole day’s worth of work. I am now trying to get a refund. Their so-called customer service phone number does not allow you to do this, instead directing you to their website. The website assigns you a ticket so a representative can call you back, which the automated phone system says will happen quickly. They define quickly as **WITHIN 7 BUSINESS DAYS**. I fully expect to end up having to do a chargeback on my credit card. I also asked to file a formal complaint against Robert, but I expect SuperShuttle drivers get a lot of those, so I don’t expect much to come of that either. Regardless, I won’t be using SuperShuttle again at any airport.

Booked through Viator, called to CONFIRM our reservation, but they had no available vehicles, told us it wasn’t their fault or their problem, told us to contact Viator. Pathetic customer service, wasted hours trying to sort this mess out. This is why we do all bookings before we leave on holidays. Can not recommend Super shuttle

Alt for lang ventetid, ikke det værd.

Vi bestilte shuttle fra hotel i Manhatten NY til EWR, da vi skulle retur til DK. Bilen skulle komme kl.13.40 og vi fik et link hvor vi kunne følge chaufføren. Vi sad og ventede tålmodigt, selv om klokken blev mere og mere, vi kunne se kl.14.25 at han var på 44 st. og vi var på 39 st., så vi regnede med at vi var næste "stop". Klokken blev 15.15 og han var stadig ikke dukket op. jeg gik ind for at bede dem i receptionen om at ringe til firmaet og får oplyst at chaufføren lige har ringet til hotellet og AFLYST turen. Så står man der og bliver totalt chokeret og stresset, da man ligesom har et fly man skal nå hjem med. Ikke et ord på sms, mail eller et opkald fra firmaet, nej de ringer til hotellet, hvor jeg tjekkede ud kl.12.00. FLOT! Det hele endte med at vi måtte få fat i en taxa der kostede 95$ (kontra de 42$ shuttle kostede) og vi nåede lige flyet (måtte løbe ud til gaten), trods kø og voldsom trafik. Hvis jeg ikke var gået ind i receptionen på hotellet, havde jeg bare siddet og ventet og ventet ude på gaden, på en bil der ALDRIG dukkede op og mistet mit fly til DK. Sikken et skod firma.

I've used SuperShuttle several times for rides to and from the airport and concerts. I always request the same driver, and the service has been excellent each time. Our driver would always meet us at the baggage claim and help carry our luggage to his vehicle. And the phone operators are friendly and helpful. I strongly recommend them if you don't feel like dealing with the hassle of driving to and from the airport or stadium and paying for parking.