SupershuttleReviews of supershuttle.com

PÉSIMO SERVICIO, TERCERIZADO A SUPERSSHUTTLE NL (AMSTERDAM). NO TE ESPERAN EN EL MEETING POINT DE AEROPUERTO DE SCHIPOL, ES NECESARIO LLAMAR A UN TELÉFONO Y TE RECOGEN DESPUÉS DE 10 MINUTOS, PREVIA ESPERA DE 30 MINUTOS, YA QUE EL VOUCHER DICE QUE ESPERES ESE TIEMPO ANTES DE TOMAR LA ACCIÓN DE LLAMAR. EN EL TRANSFER DE REGRESO DESDE EL HOTEL AL AEROPUERTO TAMBIÉN CON DEMORA DE 40 MINUTOS, CASI PIERDO UN VUELO INTERNACIONAL, QUEDARON EN BUSCARNOS A LAS 16:15 HORAS Y APARECIERON 16 :50 HORAS PREVIO LLAMADO A UN TELÉFONO, CON AL CONSIGUIENTE ESPERA. RECOMIENDO EVITARLOS Y TOMAR OTRA OPCIÓN PARA EVITAR PROBLEMAS Y DISFRUTAR

I am disgusted with the driver my teenage son had tonight. He showed up to LAX 40 minutes late. The proceeded to drive around the airport for another hour with my son and 4 other people. My son finally got out of the van after getting car sick still at LAX and called a friend to drive 1 hour away to come get him. It still would have been another 2 hours until he got to his destination once they would have left the airport. I spoke to the dispatcher and even he was furious at driver # 940!!! And told him to leave the airport right away and get people home. That was before my son got out sick and infuriated. I will never use super shuttle again!

Habe Supershuttle Transport von NY JFK nach Brooklyn gebucht. Bei der Hinfahrt hat der Fahrer die Strasse nicht gefunden (Dean Street), habe dann selbst Google Map benutzt und den Fahrer gelotst. die Rückfahrt habe ich auf 16:00, 4.p.m gebucht, der Fahrer kam dann um 4 a.m. Tolle Leistung. Die Fahrt wurde meiner Kreditkarte belastet und mußte dann noch Uber nehmen, damit zum Flughafen kam. Habe Kontakt aufgenommen und die Buchungsdaten übermittelt, wo eindeutig stand 4:00 p.m. Als nicht US Bürger wird man einfach als der letzte Dreck behandelt.

I have only attempted to use SuperShuttle once and I will never try again! I made a booking a week in advance, to take me from LAX to my home. My flight was arriving at midnight so I wanted to be prepared to get home as quickly as possible. Upon arrival, the SuperShuttle stand was unattended so I called the supplied phone number. I was told I would receive a text to confirm a vehicle. I waited 30 minutes and didn't receive a text. At this time it was 1am and I was getting stressed. I called the same number and the man I spoke to was rude, unapologetic and said my options were to wait or get a refund. He said there was no ETA for the vehicle, I would have to wait an indefinite amount of time. After becoming more stressed, I got a refund and instead used a ride share service. The lack of service I received was so unprofessional, what is the point of booking if they don't honour it and make you wait!?

I booked a return service JFK to NYC. They pick me up on JFK with an important delay (they said that a first driver was looking for me but I did not see him, it's possible) but they refund me the trip even as I did not ask for. Return trip NYC to JFK was absolutely punctual, just in the minute it was planned.

BEWARE after booking super shuttle a dispatch from Arizona called and changed my time from 11am to 11:30 for pick up at ROW NYC hotel to JFK on 7/20 but driver shows up at 11:00 and we were not there until 11:15am and he left! Super Shuttle charged my credit card and I had to get other transportation. It would be nice if they refund my credit card but NOPE! I am soooo disappointed!!!! I am in travel industry and travel all the time will not use this service again until they refund my credit card!! $43!!

Horrible. Never book this servvice. We booked it and came About 2 Hours to late to the Airport. So we missed our flight. This causes additional Costs of 2000 US Dollor. Never again. No Response to my mails. The Company totally useless. A taxi would me much better.

Never use this company They are not trustworthy. We booked return JFK - Manhattan on the 1 way he drove around JFK for 1.30 hours before leaving for Manhattan on the return way they didn’t show up at the hotel we called twice and they said we are on the way, after 90 min we checked the app and they have updated it with a no show on our part!!! We had to take a taxi to the airport After we contacted them many times they answered on the first request saying they have forwarded our messages about a refund to a third party... 6 mails later still no response I can’t believe you guys, that’s really no way to do business