SuperclosetReviews of supercloset.com

They have a notorious wait for your order which makes me hesitant with ordering from supercloset again. (Took a half of star for that). However, after reaching out, they were able to give me the information I needed and my packages was on the way. (Gave half star back). When I received my package I was able to put it together through an online source because superclosest doesn't supply that to you right away or at all. Im not sure. (Minus half a star). After assembled, the tubings weren't long enough for the motor to stay submerged in the water, I had to stick it on the side or put something under it to hold it up hoping nothing disconnects. (Minus half star). Im still in the beginning stages of using the product. Regards, Ness

Pandemic & Fires!!! Throughout it all they got the Job done! Patience is a strong virtue through these difficult times and despite all the challenges posed, SuperCloset Delivered! Thank you to the team and customer service for keeping me informed. When I say informed, I mean they kept it real and told me real things and real problems that they were running in to. They did not lie or play around, they told me what was going on and kept it as real as anyone could :)) I appreciate such hard and truthful honesty! Especially from a company! Will buy again!

Best of the best

I left a 4-star review. It's on my profile here under product reviews, but TrustPilot won't allow me to post it. It lets me edit it all day long. It also won't let me cut and paste my review on this post (which obviously we all see), so I ain't writing two pages again. Great product, great service under the circumstances, positive people. But don't waste $200 on the CO2 - the regulator doesn't dial down enough for the closet I bought it with (and my inquiry hasn't been answered). And My yoyo clips were broken, so I had to improvise hanging my lights.

Buying from Super Closet has been a wonderful, top notch experience. Not only has Newton helped me with a major issue but all the products purchased from them are quality that you can trust. I was missing part of my order and after contacting Super Closet’s customer service I was put in contact with Newton. I was missing a complete dryer tent which had me freaking out. He told me all would be okay and he would have the tent sent out immediately. During these times don’t be alarmed if there are small delays with your shipping. The Super Closet team is doing the best they can to get product out. With that said, I cannot wait to order from them again soon. Customer service at its finest. Thank you SUPER CLOSET!

Honestly, I can’t get anything in-stock or delivered on time these days so I assumed somewhat of a wait time on shipping. That aside, the package arrived with all components accounted for. Packaging was discrete and minimal for a 9x5 (greatly appreciated). Set-up is smooth and easy to follow. I’ve gotten a lot of great input from McMahon after point of sale which is far more than I expected in terms of customer care. I’m really happy with the unit and looking forward to more expert guidance. Hope some things ease up for people, but this thing is quite simple to set-up especially for a beginner like myself.

Great customer service McMahon took time with me he understand my issues promptly corrected the issue I’ve placed serval orders there great support staff keeps me calling in weekly for grow support

I would love to give them a higher rating, but I still haven’t received all of my order. I ordered a SuperStar in July. It took longer than expected, but I already knew that things were delayed because COVID. No worries. However, when I received my box, it was missing lights, the thermometer/hygrometer, the power strip, the fan, and a couple cables. I contacted them and McMahon was very quick to respond and he let me know that some of those items were on back order. I had not been notified of this at all prior to receiving my shipment so that was a little frustrating. I received another box the following week, but it was still missing the thermometer/hygrometer. I have written multiple emails now and I haven’t gotten any reply. I understand things happen, but the lack of communication has been frustrating.