SuperclosetReviews of supercloset.com

I made it to the finish line on my first grow! I just finished drying and putting away my harvest. I opted for the Superponic set-up, instead of soil. Time for the review! The 2'x4' Gorilla tent is the right size for those in urban areas with limited space - and doubles as a drying tent. (Gorilla Tents now have 48" drying rods made for a 48" tent). Easy to set the equipment up and get started. Everything was there, everything worked. The Smart timers, charcoal-filtered exhaust fan and Lotus nutrients make growing easy. The video series is an excellent teaching tool, and Miles was there when I had questions. Tip: the smell of a plant in full bloom and after harvest is a little more than the charcoal can handle (if you have nosy neighbors). Febreze "Intimate Spaces" scents have several options to camouflage the odor, depending on the scent your plants produce. I am proud to be a member of your family. Thank you!

Order # 34843 Hi my name is Charles Williams. I purchased my first superbox bck in August. I must say tht, I am highly dissatisfied! First off, my box took 2 months too arrive. When it finally arrived it was missing the fan and hygrometer. On top of tht, the Box was damaged when it arrived. And I am also having trouble downloading the instruction manual for the box, as well as, the smart plug. I am looking forward to hearing from you soon, so we can resolve these issues.

Service was not particularly timely but all things considered they did a very good job communicating and doing what they could. The product itself is everything described and quite secure and the majority of the cost seems to be in the closet itself, and a few proprietary components, as well as the convenience of almost everything you need to get started arriving in one package.

Order was very late without follow-up. Due to being late I had asked for coordination for delivery as I have upcoming travel which was ignored. Package arrived fine although a 10-port power strip was on back order? I guess I don't understand how an alternative powerstrip couldn't be provided. The whole thing felt lazy. For how much I spent, I received McDonalds level customer service.

The customer service team will go above and beyond to ensure that, even in the ever changing situation at hand, the individual customer is taken care of in every way possible. Thank you guys!

I just appreciate your product, and being able to learn something new in this year of C-19. I mean, I can't believe how much enjoyment a 50 year old guy can get out of learning about all this stuff. And, your customer service has been awesome, especially in the year of C-19. That started with the initial discussions of me buying a SuperCloset, then I did, and when it came, I was shocked at how well it was packaged to ship, so that was a total 5 star relief right there. I could go on and on, but I won't. I will say that people can trust your company, they will get what they pay for and more, everyone I've come in contact knows what world class customer service is, and seems to really love their company. I'll stop here, because I really could go on and on. Thank you for a great experience!

I would really love to give them 5 stars but I had a horrible experience with shipping. I blame mainly the shipping company. Besides that the product is great and came with more than expected.

Purchased a superponics xl12 pretty overpriced considering materials must have been under $100 and the pumps were aquarium equipment about 30 for water pump 30 for air pump. The 11th and 12th plants in the loop do not get fed I think the water pump isn’t strong enough. The item arrived WITHOUT air stones even though it included a QC checklist and the air stones were checked off. The air pump broke after 2 weeks just stopped working. Customer service gave me no issues with agreeing to send me the missing air stones but they took 2 weeks to arrive which certainly delayed my first project. Customer service is good I will be calling soon about plants at the end of the loop not being fed. The system works great I wish their were extra indents for air pump lines and such as the included air pump was not sufficient. Overall system works well but I will certainly be building my own next time for 1/4 of the price.