SuperclosetReviews of supercloset.com

Waste of money! Can't control temp or humidity.

Not a practical setup. The fans for the C02 filters are too weak. Air circulation is minimal with temperature rising to almost 30 degrees Celsius and humidity as high as 70% at later growth stages. This brings big potential for mold. The reservoirs could never grow 8 plants at once. That’s just plain false advertisement. It’s entirely too small and once the root systems develop it gets too crowded and roots battle for nutrients or get tangled into each other. The reservoir is only 3 gallons with a bunch of extra spots for plants that you’ll never use. Not only that, you can’t leave the unused holes exposed to light or algae will form so you have to cover 7 out of the 8 holes you won’t be using on the reservoir. The net pots are only 3 inches. Way to small for a full grown plant. Literally the only good thing about this is the light it comes with and the case looks discrete. But the lack of functionality, makes it all redundant. I have two very healthy plants going but the amount of inconvenience and trouble shooting I’ve had to do is honestly annoying considering I paid $2,000 for this setup and it’s no better than something I could build myself at Home Depot.

So after using the systems for about 2 months now, its really not that great. Very difficult training plants to max yield using a superponic. Net trellis is cool and all but u can't do much LST training because of the awkward shape and it's a total waste having 8 grow sites when you can only realistically use 2 or 3 in order for your plant to have space to stretch.

Order was very late without follow-up. Due to being late I had asked for coordination for delivery as I have upcoming travel which was ignored. Package arrived fine although a 10-port power strip was on back order? I guess I don't understand how an alternative powerstrip couldn't be provided. The whole thing felt lazy. For how much I spent, I received McDonalds level customer service.

called for an update on my order to make sure things are still going as plan, you know, Covid and stuff...and I was ensured that everything is on time and should ship soon. It did ship but they failed to mention that only half my order will be coming which sucks because I planned according to their information, so much for a good 1st impression.

Poorly constructed they advertised a sealed box and it's not...

I typically do not write reviews. However, after dealing with Andy at SuperCloset I feel I must. While I feel that the product is exemplary, dealing with the manager of the warehouse shipping, Andy, was an absolute nightmare. It takes quite a while for the equipment to be assembled and ready for shipment. That isn’t the problem however. I am pretty laid back about that. I moved during the process. I contacted FedEx to try and update the address and they advised me to contact Andy to have it updated. All of my addresses have been updated to my new address: my bank, my mail, my credit cards, everything. Andy told me no problem and to send an email to him with the new address to remind him since it was a few days after Christmas. However, I got a call from FedEx on my vacation that this was never handled by Andy. FedEx was saying I would start incurring storage charges if it wasn’t able to be delivered. I called Andy. Andy never called me back. Instead, he responded to FedEx that he “had a meeting w management” although he told me he is management, and they deemed this transaction to be “possibly fraudulent”. Andy has still not returned my call. Instead, the shipment is being sent to my old house and I, the customer, will have to foot the bill to rent a truck to move this shipment from the old place to my new address. I don’t know if they always operate this way, as this is my first order from this company. However, I found it left a very bad taste in my mouth after trusting this Andy and dealing with an upset local FedEx team. Step up your game, Andy!

I only ordered the base and I received $50 worth of stuff that I didn't order but had to pay for it. Also: the base came with NO instructions. If you are going to send a timer, the base, a pump, etc., there should be instructions. How do I use it? What is the light cycle?