SuperclosetReviews of supercloset.com

Overall my experience started off great. The packaging and delivery were high quality. Setup directions for the cabinet were easy to follow and execute. The cabinet, carbon cans, light, and circulation fan are as advertised except the following exception. With the light on, light leaks out of the cabinet around the doors. Door seal could be upgraded in quality and function so the cabinet could truly be stealth. Now to my grievance, the controller! The web page says “you can now manage your growing system via your smart phone or tablet.” When I downloaded the smart plug app, I was forced to make an in app purchase to get functionality. Desiring the ability to manage my system, I paid the fee. I then tried to connect the smart plug to the app via bluetooth. After multiple attempts across two days. I requested a refund for the in app purchase, deleted the useless app, and abandoned the idea of remote grow system management.

Star 1: Excellent customer service Star 2: Top-Notch Cabinets with superior pulley system Star 3: Packaging. Star 4: Missing bc of the disconnect between guaranteed delivery date and a follow through to achieve this. Star 5: Missing bc thrifty is only Supercloset's thing. The good stuff is really good. There's nothing about anything that sucks. At least, this is how you feel as a beginner, unwrapping all this stuff. And I write this now bc I've had time to digest this. I made my order over a year ago now and had one unsuccessful grow and am getting started with another one with changes. Most of my changes have to do with things that I should have learned from Supercloset, not on my own. Thing 1: Reservoirs should all have plugs, not a pump/valve water changing system. In order to change out water, it is so incredibly challenging to do it without damaging the plants. I think plugs should just be a standard thing. I've drilled my own and added cooler plugs and sealed with silicone. Setup is incredible now and finally makes sense. Plants don't have to be disrupted by all that comes from having to prop up a lid that is the plants' ground level in order to siphon water from a smashed hose connected to a weak pump (that you suddenly realize is way to cheap a pump anyway for what you actually paid) while your plants topple over and possibly break. This time, I took the useless smaller basin intended for clones and flipped it upside-down, making it a platform for the larger basin exactly the right size to elevate it slightly so that it can drain when I'm freshening up water/nutes. If I topped off with 12 liters in 10 days and the readings are getting whacky, I can easily turn a small power head on (another thing SC should think about including) that disrupts particles on the bottom and helps them to drain largely through the plug, without disrupting roots with lifting lid and harassing the plants with the SC way. Thing 2: This is my biggest beef and the whole reason I even came back to write this review. I want people who are beginners to really know what they are getting into, like for real. SC won't help you be thrifty, but they will make you feel like you're getting everything and spared no expense. This feeling is a lie resulting from clever marketing. In reality, SC sets you up for needing a whole bunch more stuff. For example, I wanted CO2 for my plants. I knew I would need a tank, but was told that "you won't need anything else." Sort of true...but not really. SC explained that the setup comes with a regulator and a hose that delivers it, but there is no timer or instruction for the fans (which would have to be off when pumping C02; otherwise why bother?). Secondly, you would need a monitor for the levels of C02 and how much is going to be dispensed through the regulator. Easy info for some, but for me, I had to learn on my own without any help from SC. This is why I say earlier that only SC is thrifty. Personally, I spare no expense. I would have given SC however much money it took to get what I wanted, but still they just sold me just enough to make me think I was this bigtime grower and misled me into thinking if I bought a regulator I could safely administer it to plants in my house (no, I don't believe I'm being unfair here). In reality, I was a dude that got sold a bunch of extra little gadgetry I didn't need from SC. Another easy example of this is the TDS reader that was sold to me in my package, even though my upgraded package included a digital one that was more fancy. Why did I end up having to own two of these things? Their system should be programmed to deduct the cost of one and the actual item and give me the better one. I shouldn't be penalized for upgrading. There are so many examples of this, including but not limited to the PH reader that should have also been deducted when I upgraded to a machine that did that automatically. So really, they are thrifty at times when they want the numbers to look good, so they leave out those air-shut-off timers and that C02 monitoring part (at least $200.00 extra bucks it would cost) that you need to actually run the C02 (and plus an extra timer in addition to the one you need to shut the fans off). Lastly (I want to be done with the negativity, here, but I'm being real and its based on experience), I don't like how there are not more detailed explanations about hydroponic feeding. I like the schedule, but nowhere on it does it even specify if this is for hydro. For a beginner who is already not the brightest, I struggled with this. It wasn't cool that nothing explained anywhere (I watched and read EVERYTHING) about how to change out water properly and maintain nute levels, etc. And all the videos were with tomato plants, which...anyway. SC is truly a decent company. Their product was built well, with the exception of the pipes where the cords go thru-they fall.

I would love to give them a higher rating, but I still haven’t received all of my order. I ordered a SuperStar in July. It took longer than expected, but I already knew that things were delayed because COVID. No worries. However, when I received my box, it was missing lights, the thermometer/hygrometer, the power strip, the fan, and a couple cables. I contacted them and McMahon was very quick to respond and he let me know that some of those items were on back order. I had not been notified of this at all prior to receiving my shipment so that was a little frustrating. I received another box the following week, but it was still missing the thermometer/hygrometer. I have written multiple emails now and I haven’t gotten any reply. I understand things happen, but the lack of communication has been frustrating.

Purchased a superponics xl12 pretty overpriced considering materials must have been under $100 and the pumps were aquarium equipment about 30 for water pump 30 for air pump. The 11th and 12th plants in the loop do not get fed I think the water pump isn’t strong enough. The item arrived WITHOUT air stones even though it included a QC checklist and the air stones were checked off. The air pump broke after 2 weeks just stopped working. Customer service gave me no issues with agreeing to send me the missing air stones but they took 2 weeks to arrive which certainly delayed my first project. Customer service is good I will be calling soon about plants at the end of the loop not being fed. The system works great I wish their were extra indents for air pump lines and such as the included air pump was not sufficient. Overall system works well but I will certainly be building my own next time for 1/4 of the price.

Well unfortunately the light sent to me is a non functional light. So, after two weeks of "normal" functionality the light decides to stop working altogether. Good to know my crop is now wasted and destroyed by faulty untested equipment. Also was never sent the clay pellets with my order (not that big of a deal but still should have been included) -Edit- After a few months I finally got my replacement light, after sending me a self-repair on the first (consisted of me taking the light external apart and removing a SD card and replacing). Tested for 2 weeks to ensure no more wasted crop and this fix also failed. So after sending the light back they attempted to assess the problem and fix the light, which is not what I wanted. A week after they received the light I still have heard nothing back from them at which point I reach out. No direct answer to the phone (expected) and I am less than happy. Later that evening I get an email stating they are sending me a new light. Received Oct 5th. I initially purchased everything in June. The reason I rated them 3 stars is because supercloset/gorilla grow tent are both amazing. For missing hydroton (which I wasn't even going to mention until the light went out) they sent me the hydroton and swag. Above and beyond and came amazingly quick after they heard. TLDR : SuperCloset / Gorilla Grow - 5 Stars, awesome service and quick response. Kind LED - 1 Star, completely unreliable customer service response and wary of new equipment. Will update further as I play with this new light

I am a little disappointed in the shipping. After opening the box (I was so excited) I found that the bag with the media was broke open and dust and media stone were everywhere. It’s been a pain in the ass cleaning everything. I was hoping for a better experience, hopefully the growing will go a lot better. Sorry for the bad review. Mike

Needs more detailed instructions. Very vague instructions on everything.

everything is a little pricier for what you could otherwise buy through amazon. the cabinet is nice, but it's too small for something like the bubbleponic 16 system. the massive KIND LED light i also feel is way too overkill for the 2x4 cabinet and can possibly give off light damage to your plants. definitely do not buy this if you live in a warmer area or unless you have incredibly good AC with enough space to fit the cabinet in. otherwise, each piece individually is great, as is the customer service. but make sure you know your space before you buy.