SuperclosetReviews of supercloset.com

If you have a grow hydro box that locks DON"T loose the keys!!! I still don't have a replacement been try to get for almost a month now, I keep going NOWHERE with customer service UGH.......

Customer service? Waiting until it's out for delivery to tell me a signature is required isn't customer service. Using a delivery vendor that doesn't show up when they say isn't customer service. Waiting days for a response isn't customer service. I don't know if there product is junk or not, it's sitting back in their warehouse, and I've been waiting over 2 weeks for a response back. Maybe they call that customer service where they're from, but I think most people call it something else.

I ordered the kit for my family member. I just arrived to their house today to help set up and found missing parts…Absolutely no carbon filter or fan for the filter, just a gaping hole where it should be. Also no plastic elbows for the wiring in the back. The magnetic siding was crumpled as well. What a terrible experience for such a pricey product. Hopefully they can make it right.

Poorly designed. Entirely too short height due to air filters. Light almost immediately outdated and had to replace. Impossible to control heat or humidity.

First I would like to say that the closet itself is a nice piece of equipment it’s a shame that the light in mine blew out in less than 100 days and it’s supposed to be under warranty for a few more yrs except that’s not the case No new light for me after I went thru there whole process to document the problem and was told sorry if you ship it back to us at your cost then we may be able to fix it No promises. I would seriously think twice about buying this product. Maybe you won’t have the same experience I did but at least you know the real deal.

When I purchased I was super stoked. Mcman was awesome and so helpful. My closet came and there was some issues with parts, those got resolved very quickly. The closet in theory is great but it is not practical. There are a ton of light leeks. You got a 50 pod germ and a 12 tank hydro but you can’t put more than 4 plants or it is way to crowded. I wasn’t thrilled but kept the closet because of the concierge option (they give you feedback and help on your plants). Well apparently McMan left and the guy who is there now is just super overworked, doesn’t answer phone or emails. (Not his fault he is overworked) but now I have this 2k closet that is not being used that’s just taking up space. The nutrition is great but super expensive. My plants outgrew the closet I had to get a tent. Removing the pants broke almost all my plants in half. Also the closet is LOUD with the filter fans, this is not stealth by any means. It can also not be flat on a fall because of pvc parts for wires. Personally I wouldn’t recommend. The only thing that I did like about it was the kindled was nice but when I asked for help on how to adjust the settings I was told to “just leave them how they come out of the box”. There’s a few settings that I feel my plants would prefer but it didn’t come with an instruction chart.

Every light was 2 years old and older versions of them. One light didn’t work got terrible customer service. Besides lights completely over priced and had to modify almost every aspect of this. They sell you a hydro set that won’t even fit in the biggest tent. Even with the SOG method. Learned a lot here made a $14,000 mistake. Do not get anything from this place.

Wow. Where to start. The product never showed so I contacted Supercloset. They said they had no record of my order. After pushing and pushing it was discovered they had the order under the wrong name. So then they said they finally will ship it. More months go by and no product. They argue that I received the order despite the tracking number clearly showing it never arrived at my address. They say they'll give a refund. Never happens. I'm forced to open a dispute with paypal. Now they still argue and say I received the product. Here we are 6 months from the original order and no product or refund. What more can I say? Edit Update: I want to be clear that I am 100% an honest person. This is all fact and true. I have definitely had a "genuine experience" with this company. Edit Update 2: Well I guess I am a liar. My SO just informed me that no claim was made with Paypal as apparently we waited too long. Guess that's what I get for trying to be patient with my order. I was lied to over and over that one was made. No matter what though I'm still out over $2,000 from this purchase with no product or refund.