SunTrustReviews of suntrust.com

I am in Dominican Republic. I have many crypto accounts and other bank accounts. My debit card was blocked for security reasons. I called my personal banker where I have my corporate account they couldn't help me. The they had me go through customer service where I waited 55 minutes the first time. Nobody answered. Since I'm out of the country my cell provider charges me . 29 per min. So I spent 15 dollars there. Then I called back and waited over an hour now my cell bill for calls is at around 30 dollars, I finally got someone in customer service who could not help me. They transferred me to the security Dept. I finally got my card unblocked. Story does not end here. I told the security person that I have many accounts and that im in the Dominican Republic please make a note so my card does not get blocked again. So here we are 3 weeks later my card is blocked for security reasons again. I can not get cash from my account. I called again went through the same process as mentioned this time NO INE ANSWERED THE CS LINE AFTE 1 HOUR AND A HALF. NOW my cell bill for the month calling to fix my blocks is around 80.dollars I have no resolution. I will have to change my flight back to the USA to take my money out of this bank. Hotels, rent a car, gas time and another round trip ticket to Dominican republic. Do this while ordeal when it's over and done with will have cost me. Over 1000 dollars. HOW THEY ARE EVEN STILL IN BUSINESS IS BEYOND ME. WORSE DECISION BANKING WITH THIS BANK OF MY BUSINESS CAREER IN 40 YEARS. TOTAL NIGHTMARE. DONT USE THIS BANK. THERES systems are 1970 there protocols ares stupid there CSV is none existent. Runaw

If there were an option for negative stars I would it to this clunky banking app. Makes me so #%*!! mad when I use It. If it’s not better soon I’m switching banks over it. Have had SunTrust for almost 30 years. Not sure why they changed the interface. Can’t get it to deposit checks. Super frustrating.

I only have a vehicle loan with suntrust. I simply was trying to access statements online and could not do so. I called, waited hour on hold, and was told that it should be fixed now. Waited a day, didn’t work. Called again, waited an hour on hold - person I got said I needed to be transferred to another department. Transferred and have been on hold another hour. Absolutely zero excuse for this kind of service.

Card on block, 2 hours and 2 hang ups while on hold to unlock it. I could physically go and close my account and open another one at another bank faster. Unacceptable.

Thirty five years with Suntrust, Bye Bye Truist!

As a BBT customer over the past 30 years throughout the many mergers I have to say whoever designed this garbage website should be tarred and feathered. Over my 50 years in the IT Industry I have never seen a worse designed website my 9 yr old grandson could have done a better job. The previous BB&T website I could check the status of pending payments, my credit score and other important bank info, all I see here are cash rewards and "insights"????. No way to contact anyone via Email. Truist spend some $$$$ and get a REAL website developer and scrap this piece of garbage.

It’s just terrible. The other app was easy to use and this one is just horrific. I’ve been with SunTrust over 20 years. I’m going to look elsewhere, just awful

Truist...you are truly the WORST bank ever! 16 years with SunTrust and not one issue. Now? Well, I'll be on my way to Chase. You've royally screwed the app and now, at CHRISTMAS I can't get Zelle to do anything but FAIL. Maybe you'll explain to my family why they have no Christmas gifts?