SunTrustReviews of suntrust.com

Their "community" page has a picture of three children. Muslim, Asian and Black. Guess they forgot about regular old white people with all their wokeness and equality agenda's. Customer service always has at least a 30 minute wait period to speak to a live person. Like hundreds of other previous customers, I'll be setting up relations with my new back this week. Bye Truist......

I've been a SunTrust customer for 15 years. The Truist website sucks! I am unable to access my mortgage account, and a google search provides nothing only navigation to my regular accounts login. If I login I see my checking and investment accounts, but nothing NOTHING in the menu or in the options available on the account page to access or view my mortage. How am I supposed to set up autopay? And their chat window? No live agent. Instead "A representative will get back to you in 4-5 business days. HORRIBLE.

Suntrust bank is not customer service oriented. I have a mortgage with them. Out rate went up because the insurance went up by $17.92. We failed to pay the $17.92 amount so Suntrust held the amount we paid in a escrow account. They did not contact us. Our account went past the 30 day mark and we found out because we received a credit report. My credit rating dropped 152 points. I called them and filed a dispute. They declined and said we were late. Our local Suntrust representative did not think that was right and filed another dispute, which was declined also. No customer service here at all !!!!

There are no words to express my frustration. Completely horrible. I appreciate the 1 hour on hold to verify MYSELF in 5 minutes. You make DMVs seem fun. Just ridiculous.

On hold for three hours for a new card. They've closed all the locations near me. I've driven to 4 now that are closed or re-branded while their site says they're still suntrust locations. I don't know what to do. The next closest one is 45 minutes away and I work on week days.

Suntrust customer care at 800-786-8787 has stopped given services to customer that supposedly answering the phone promply, but placed hold for almost 2hours. It getting pretty bad services that has no care for any customer that maintain the account with them. And when they ever answering the call you can barely understand their saying. Very bad services above all.

Pity that zero stars are not an option. Its 2022 - yet SunTrust/Truist has its "on-line" banking site unavailable due to maintenance at 10:30 am on a Sunday morning. As a former IT manager I understand the need for maintenance - but I also understand that you take a minimal maintenance window at the low ebb of usage on your application - which in the case of on-line banking is 03:00 on Wednesdays. Mergers in my day were driven by the idea of "NO CUSTOMER IMPACT". The SunTrust/Truist philosophy seems to be to maximize customer impact - from the branches being a total disaster to the on-line banking systems being down. Where, oh where are the regulators ?????????

I cannot believe I feel the need to submit yet ANOTHER review of Suntrust/Truist in just a few hours since the last one but this bank is truly horrible and getting more so. I am getting a used car from a dealer but wanted to see if Suntrust would offer a better interest rate. The auto loan portion of their website is unusable. It keeps having popup notices about the merger. If I click the X to get rid of the message, ANOTHER message pops up about the merger and this goes on and on. If I call the customer service number, it says there is a 25 minute wait. WHAT IS WRONG WITH THESE PEOPLE? It is impossible to speak to a human being and the automated website, as I have said, DOES NOT FUNCTION!!!!!!.