SunTrustReviews of suntrust.com

Suntrust's customer service is nothing short of abominable. I can't log into my online account. Every time I try, I get an error message saying my login information is incorrect for business banking -- even though I repeatedly select "Online banking." Waited 27 minutes to speak to a "customer service representative," who was completely unintelligible, with a garbled east asian accent and what sounded like a tin-can-and-string connection. To make matters worse, you have to listen to a tortuous cacophony of so-called music that literally sounds like fingernails on a chalkboard. After stewing in that environment for nearly a half-hour on hold, I felt like screaming. I should add that this has been my experience through all the years I have been foolish enough to be with this loser bank. CLOSING MY ACCOUNTS A.S.A.P.

I waited 30 minutes to talk with someone then got transfer waited another hours to get a hold of anyone. One of the worst customer service line I have experienced in banking.

They have the WORST costumer service ever. You can wait over 30 minutes and when costumer service representative finally answered me, I can hardly understood what he was saying, then he transfered me to other department and I needed to wait ANOTHER 25 MINUTES.

Suntrust's app was bad but the Truist app is the WORST in the banking industry! You can't see what's paying out at a glance & all my bill pay accounts are out of alpha order. Truist go back & look at Suntrust's functioning app & this is not just because Truist app is "new". I also use Navy Federal & Wellsfargo apps, both great! Truist "0" stars!

Truist is horrible. Seems like they took all the negative aspects of the banks that merged and profiting off it. At least the tellers are polite. Never had a bank hold a cash deposit before. I will be withdrawing every penny and finding a new bank for all of my accounts.

I would give Suntrust/Truist minus 1 star if I could. The "transition" between the Suntrust and Truist had been horrible. I am currently locked out of my account for no reason and have been on hold for greater than a half hour to try to get it unlocked. When I go to the bank only a specific Suntrust teller can process my suntrust checks, causing major wait times. The whole thing is awful. Will probably switch banks due to the issues.

I have been having issues with my online banking and I need something fixed ASAP. I called a branch location and they would not help me. I called the customer service number and waited 45 minutes and they hung up on me. Called back and waited 45 minutes again they hung up. I have had enough with this bank.

The app wasn't ready to roll out. Fix it