SunTrustReviews of suntrust.com

I wouldn’t give them a one star either . I went to a branch to resolve an issue w a deposit and the representative Kevin Gonzalez at Alhambra branch in C Gables, Fla. kept me there one hour and he didn’t resolve the issue/error caused by the bank . He said he would call me and he never did. I sent him 3 e mails and he never responded / neither my phone calls :( I changed this account to bank of America I just can’t deal w this kind of service I don’t have the time

Since the merge with BB&T and the customer service is really bad. Moving to another bank.

I just waited on hold for 45 minutes. The lady barely understood english. She put me on hold for 5 minutes then the phone hung up. The merger with truist is a mess. Online is a joke and cant even reset my password to get into the app. I am leaving. perfect time. They just wasted 1.5 hours of my time and all I wanted to do was deposit a check. These people suck and it wont get better. If truist has same call center, run for the hills. The Cs simply do Not listen, They talk!

horrible telephone customer service, long phone trees only to be told to wait times are 20 minutes

I'm with suntrust from long time ago. But now i registered with online banking but anytime i call their customer support they always take more than 1 hour to come on line and they don't even assist properly due to their agents rude behavious I'm really disappointed.

A few years ago I was charged twice for plane tickets. One was a pending charge but it remained on my account for weeks causing multiple payments to be returned. I had to jump through hoops to get charges removed. Twice this year I’ve put cash in the ATM, it has registered the wrong amount and I have to file a dispute. Last week I attached another bank to my car loan with Suntrust/Truist. I specified “checking account” but for some reason the $ was pulled from my savings (which I no longer use but has the same member #). I called the new bank about the issue and the fine was removed no problem. This took less that 2 minutes. Meanwhile, I call Truist and am on hold for 72 minutes. I’m then told that the won’t refuse the service charge unless it’s a bank error. I explain that it’s the same account number I use to pay all of my credit cards, my student loan, and my direct deposit and I’m not sure why the loan tried to pull from the old savings account. Truist tells me to call my new bank and call them back. Call them back? And wait another 72 minutes? I decided then and there to pay off my car loan, close my checking account and be done with Truist. I feel better knowing that even though they got my $25 they’ll never get another penny from me, including the $33 in interest I was paying monthly on my car loan. A weight has been lifted.

I'm currently on hold with customer service. I have been sent to 3 different departments and I have no idea why they are having so much trouble. I'm disputing a charge, something which I already did 2 weeks ago, but the charge has remained on my account. Someone used my card to buy things in RHODE ISLAND! I live in Georgia. Anyway, I'm beyond frustrated as it is going on 3 hours. I've never had this kind of trouble with any of my other banks over the years. It is definitely time to change banks.

The Dacula, GA SunTrust branch has been exemplary in customer service to us multiple times - such a refreshing thing to receive the "good old fashioned" type of service - we thank their branch manager James and able staff including Tara!