SunTrustReviews of suntrust.com

After ten minutes of jerking to the voice-mail choices, I finally got a human who assured me that if I came over in 25 minutes, I could get some documents notarized. I went over, and couldn't find the branch -- they had shut down the stand-alone building in the parking lot and I couldn't see another Truist sign anywhere. After 20 minutes of trying to get through to my former friend at Truist on my cell-phone, I reached him and asked what was going on and where was the branch office. He said, very casually, "Oh, that branch has been closed for months now. There is no longer a branch in that shopping center." This wasted, overall, an hour of my time and I got nothing done. Today, I went in to Bank of America (after calling first) and was all done and back on the road in a little over ten minutes. I have banked with SunTrust (now Truist) for at least a decade, and I intend to close my account. When you click on a button on their site, a little idler-ball spins while the system works and a message comes up. Is the message "Just a moment" or "We're getting the data"? No, the message is "Hang tight." Their site is horrible, the implementation is defective, it's buggy as hell... and apparently they think they're surfer bro's, not bankers. This is a really bad way to end a 10-12 year good experience.

Excellent service

Is this a real bank? This is has to be a joke. Dont walk run.

Just closed my savings account, got a cashiers check for the balance, and took it to another local bank. When the teller at my new bank saw the Truist envelope she literally said “another escapee I see.” That’s about all I need to say about the Truist customer service. They are the rudest individuals I’ve ever dealt with!

I had to give one star because I can't give zero . Their app update has locked me out of my account. I've been trying to make a car payment for 3 days . Ive sat on hold for up to 3 hours at a time and still no one answers. My payment is late and now my credit will take a hit . If you aren't a truist customer , don't become one

Pathetic. 3 hour hold to get my mortgage payoff. I went to 2 different branches and they could not get it for me. Said I had to call. This is bank pathetic. I have taken my accounts and moved. I would never recommend this bank to anyone. Find yourself a small hometown bank. Truist stinks!!

The rudest and most suspicious banking experience I have ever experienced in over 20 years. Many co-workers dealing with the same or worse. I will be changing banks because I question their legitimacy and do not trust them with my money at all. There needs to be an investigation because I believe it has been handled so poorly they are desperate and doing questionable things. Former BB&T, Suntrust, Truist, and all involved should be investigated and held liable.

Worst customer service ever! Wait time for representative is 50-60 minutes. I simply want to check if a bill pay transmission for a mortgage payment went through during the transition from SunTrust to Truist (my register says it did, but the mortgage company has not received it). Also, when I checked on this the last time--after waiting nearly an hour on hold--they said everything was okay.