SunTrustReviews of suntrust.com

I've been trying to close two account since my brother has passed away. I've taken the copies of the death certificate and letter showing I'm the administrator on the estate twice but they can't find them.

SunTrust intentionally makes monetary moves in your account to create potential for overdrafts to enable them to charge a fee. I made a deposit and their system put it in twice. I noticed and immediately called them. It was 2 days later they corrected the error and then 5 days after that removed the original legitimate deposit just before my house payment and truck payment posted leaving a balance far less than accurate. I again called immediately and had some choice words. The next day the deposit I had made was once again credited to my account thankfully before my house payment and truck payment posted, but it was only because I called then it on in. Otherwise they would've allowed both to post and charged me a fee for each payment I had made.

SunTrust is the worst bank ever. I have accounts with them for more than 20 years since before they were SunTrust. I did run into some rough financial times due to a divorce. But I have recovered since. I am a home owner once again. I am a federal employee with a steady income. I applied for a credit card and they denied me. CapitalOne approved me with a much larger credit limit than I was hoping for. I decided to close my savings/Checking account at SunTrust and opened a checking account with CapitalOne. I haven't closed my SunTrust account yet. I don't know if I am just a small fish for SunTrust but I am definitely feeling the love at CapitalOne. I plan on closing my account at SunTrust in 2021 and never do any kind of business with them anymore.

I had an amazing experience opening my business checking account with this company! Thanks Amanda!

I make over 500k a year I have 80% equity in my home with a credit score of 800 plus and they denied me a heloc. So insulting they are stupid

I have had the absolute best experience with SunTrust at every interaction. They are friendly, capable, accommodating, just the best service I have experienced in any establishment. I highly recommend using Suntrust for your banking needs.

As most of them say, bank ANYWHERE else. Opened the account online because of my work schedule. I only opened the account to have access to mobile deposit. Opened the account.... enroll in online banking.... account doesn't exist. Call the service center, speak with two different agents. Neither understood english enough to help and kept using the same prompts that made no sense as a response to my question, thus the statement they didn't speak enough english to help. One says call back in 3 days. So on day 3 I call and get someone who says yeah I see your checking and savings and I'll attach it to your online account. Great... I figure its a bank this part is over now its just money going in and out and I can deal with them. Then we get to today. I go to deposit my payroll check. The screen states deposits made before 9pm with be available the next day I make the deposit, then I get an email, sorry there is a hold on your check until 12/01. Mind you I wasn't given any notice of this. So I call two of the local branches where they says sucks to suck nothing you can do about it. So here I am not being able to access any of my paycheck for the next 11 days. I will close this account the absolute first second I can. This sham of a company should be sued five times over and shut down. Shady business.

Why the f*** do they have different lines when you call them? Usually they just put you through to a representative and sometimes they want your SSN BEFORE anything else. What the hell is that supposed to be for?! Why would I give their answering machine my freaking SSN if they don’t even know why I’m calling and there is no real person involved?! This is ridiculous. Also, the app glitches a lot, they stop many payments just randomly (algorithm sucks) even if it’s amazon or something, Zelle in the Suntrust app doesn’t want to send money 70% of the time, it’s ridiculous. I wish I was with Bank of America even though they charge you and suntrust doesn’t.