SunTrustReviews of suntrust.com

Very disappointed. I have direct deposit and have deposited bonus checks and money is available next day with no problems. Deposited a check on June 22 and decided to put a hold on it till July 2nd. Never and a check retuned. So now my account is going to overdraw and rent will be late. July 2 I will be changing banks

I had conversation with customer service supervisor Courtney regarding overdrawn fee issue. She was extremely unhelpful and not being nice at all. Even though I told her I am customer with suntrust from very long time almost more then 10 years. I told her all about my issue clearly but she was trying to tell me I am laying and that’s not acceptable. Suntrust need to do more work on their customer service.

SunTrust is the worst bank I've ever had. The overdraft fees are outrageous and if not paid right away I believe the enjoy racking up the money. They closed y account without my knowledge. So of course my extra tax refund comes straight to that account and it was supposedly returned. Now I have to wait for it to be returned then mailed to hopefully the right address on file 🤦🏾‍♀️ what a nightmare, a little heads up would e been really nice. Inconvenient ain't even the word smh

Several weeks ago I placed a stop payment through a Sun Trust Vice President for a $2099.00 payment for COBRA insurance after my job was eliminated. The stop payment was done the very same day within a hour of talking to the insurance company for incorrectly quoting me for 3 1/2 months of coverage I have been a customer of SunTrust going back some 40 years and several mergers and what transpired was the straw that broke the camels back The Branch Vice President assured me that the stop payment would prevent the insurance company from withdrawing the monies. After checking my account several times I noticed that the check still showed that it was withdrawn from my account. After calling the bank several times I finally got to talk with a person who informed me that the money was actually withdrawn from my account even with a stop payment order placed on the check I contacted the Branch Vice President who finally admitted the money was withdrawn, I discussed the reasoning for the screw up and said that having just list my job I truly could not afford to have $2099. taken from my account I had to write 2 long winded briefs on why the bank should reimburse us for their screw up a paying a check that never should have been paid Bank denied both rebuttals and refuses to reimburse me, SO HAVING NO RECOURSE I ABSOLUTELY REFUSE TO CONTINUE BANKING WITH AN ENTITY WHICH HAS NO ACCOUNTABILITY FIR THEIR MISTAKE AND HAS SUCH A DEMEANING ATTITUDE TOWARD A CUSTOMER THAT HAS BEEN WITH THEM FOR 40 YEARS IVE CANCELED ALL MY BANKING AND CREDIT DEALINGS WITH THEM! I would not now or in the future ever recommend them to anyone that asked me my thoughts on such a despicable low life non-customer focused bank

My son went into the bank and handed them a check for $5000. They took the check and he assumed they opened an account. They took his money and closed the account a week later without even telling him. Then they mailed the money to him and the post office did not deliver it, and returned it to sun trust. He called the bank and they corrected the address and it was returned again. They will not overnight anything or express mail anything, just snail mail. It has been send back to them three time and they keep saying all they will do is mail it out from the post office. Well three months later he has been evicted from his apartment and he still has not received the check. Sun Trust is the worst place you could ever put your money. Bad Bad Very Bad customer service and we have opened a complaint with the BBB as well....Trust me Sun Trust sucks!!!!!!!!!! They don't care about the customers AT ALL!!!!! They act like scammers on the phone and will just hang-up the phone in your face.

Absolutely awful!!! On 4/30 they contacted me to report possible fraud. They told me their were 2 transactions. They pulled all my money from one account and charged me an OD protection. Then they declined the fraud and told me that the OD protection had nothing to do with it. It told me 4 more days to get them to return my OD charges, My OD protection charges. Was cut off/dropped twice. I'm getting out of this bank forever!

I had the best experience at the SunTrust Haines City Branch today! My husband and I were assisted with our banking needs by Megan Shellenberger who is an absolute gem. Thank you Megan 😊

Opened a business account with SunTrust last month. First after I filled out the application I tried to check the status. I ended up calling because my login info wasn't working. I'm told by an agent that they had no idea why it wouldn't work. I get a email later saying my application was approved. Over the next few days I get emails saying to expect my starter checks. I takes nearly 2 weeks. Waiting for them is holding up my business. I apply for a merchant account with the SunTrust acct after the checks arrive. The merchant tells me I'm using an invalid bank account. I call SunTrust an am finally told that my account was closed due to fraud. Fraud?! I just opened the account and deposited money from my personal acct! With that being said SunTrust is the worst and I hope everyone knows it!