SunTrustReviews of suntrust.com

What a joke and a bait and switch at that. It’s criminal. Suntrust ( if you are not aware it is part of Truist, advertised a promo which ended on March 31st, 2021. Do a direct deposit if at least 500.00 in checking and deposit at least 10,000 in a Savings account and eventually after meeting those qualifications you will receive a 400.00 bonus. Well they rejected me after 3 days of opening up the account and receiving a welcome email from them. They rejected my 10,000 bank transfer from American Express and restricted my access to my online account and accused me of fraud. I have a FICO score of 844 and have very significant financial resources. Never had a mark on my credit rating ever and I am 68 years old. I panicked thinking someone had gotten a hold of my SS etc. so I called. I was sent to the fraud department and they told me my account is restricted and they are investigating it and will send me a letter. Not good enough so I went to the local Suntrust Bank in Waxhaw, NC and demanded an answer of WHY they refused my account. The banker was on the phone for over an hour only to tell me I will receive a generic letter in the mail. My account is closed. They don’t have the balls to tell me the trust because they know they would be subject to a law suit. Bait and switch when the think all your interested in is their bonus. Well don’t advertise it if you are not going to fulfill your obligation. It is false advertising.

They are reporting regular people as criminals just for transfering fund from Coinbase. THEY ARE THE CRIMINALS!!!!!

Closing accounts that transact from coinbase, no thanks

They are treating crypto investors as criminals!

Money laundering banks calling customers who own crypto criminals, the irony.

My late aunt has left significant amount to my mother & put it in a Trust managed by Suntrust over 30 years ago. The goal was to assist my mother when she needed money. During the years my mother hardly had any withdrawals since there was very little need. Now my mom had to move to a nursery home & we asked annual withdrawals of 4% of the trust. These people just ignore us for nearly a month! We keep asking for a reply & there's complete silence. I feel like a bagger; as if they are doing us a favor. This is the worse service one can expect!

Absolutely traumatic experience acquiring the student loan from them in the first place, even thought at 18 I'd be dropping out of school because they couldn't get their act together in time. Fast forward 6 years and they still offer no additional services or refinancing options. Stay away if you can and if you already have a loan with them look to refinance elsewhere. Garbage company, garbage customer service, 0/10.

Suntrust is by far the greatest bank I've ever given my business to! I can't speak to the negative experiences others have had but from the convenience of branches being everywhere to the helpful customer service I can always find what I need. I used to bank with Wells Fargo and anytime I needed to visit a branch it was an act of congress to find one and even worse of a wait to get service. Also, many banks in the past have allowed my accounts to overdraft and then charge me a ridiculous fee for each transaction! Suntrust showed me right from the beginning how to set up my account so that can never happen! If you're looking for a bank that has supreme availability and is happy to help you when you have a problem, go with Suntrust!