SunTrustReviews of suntrust.com

As an International customer it is actually painful dealing with these clowns and muppets. They block your card/account willy nilly claiming fraud protection. They refuse to call my number as it’s international so if they did then they could so easily confirm that the transactions were attempted by me. Serious call charges to call them. Biggest bunch of cock wobbles going. LET’S SEE IF THEY HAVE THE BALLS TO SORT THIS OUT

In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance. I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another. Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing. I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers. Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist.

After they closed my account for no reason! Because they want me to come into a branch which the nearest is in a whole different state! They sent me an empty check for my account funds and I lost nearly 200$! Con artists and scammers!

Illegal debt collection practices. Do not bank with suntrust.

Everytime I call Suntrust's customer service line I am always directed to the same woman with the same tone of voice. She has a thick accent that you cannot understand, she repeats herself over and over after you tell her that you do not understand. I am seeking to switch banks due to the fact that this woman has not been able to help me on countless attempts. I have asked to speak to another team mate before and the other representatives have been so fantastic and asked why the other teammate was unable to complete such simple requests. I wish had this woman's name so she knew how much of a disservice she has done for me. Suntrust in general has been lacking support.

Thieves and con artists. Improperly charge fees left and right. Poor leadership, poor service and an overall abomination of a corporation. Suntrust is a sham of a bank that probably should be shut down by regulators for repeated illegal operations.

Good perks and options but an ordeal to add or remove someone from account. Some local banks offer good service, others are awful. Lots of pop-up internal ads each time accessing online. Some settings modifications are not userfriendly.

Had a great experience setting up an account for my Mom's estate. Great customer service!