SunTrustReviews of suntrust.com

Suntrust has/had a modern and multi-functional app that was easy to navigate and included all the programs that Suntrust offered. Now overnight we are forced to convert to Truist app and we are back to the archaic app ages, a dark app with a mess of boxes to just use for banking, no Bill Payment, mortgage, auto, credit cards, etc.Walking away from this disorganization, and now that my my scheduled bill payments are gone I closing my accounts asap!

Suntrust used to be a decent bank, but no longer. The recent migration to the Truist App is a joke. I can't even get signed onto it and their user support closes at 8:00pm. One of the reasons people use the app is it's 24 hour, 7 days a week access. How in the crap can you not have extended support during a huge migration like this? Basically, they don't care about you as a customer. I won't go into details on other problems like charging you to get change, the exorbitant amount of fees they try to charge, or the endless loop you get in on their automated phone routing. I have 3 different accounts with them, but will cancel them all. DO NOT become a customer!! They don't care about you.

Downloaded the Truist mobil ap today as Suntrust is evolving into Truist….. it’s just horrible….. how can a business have such a dysfunctional banking ap….. in this day and age…..truly not acceptable!! I’ll be taking my banking elsewhere!

XOXOXOXOXOXO

I wish I could give zero stars :(. I've been with Suntrust 25 years and am changing banks just get away from the mobile experience with Truist. What kindergarten class designed this giant purple monstrosity? I mean it gives me a headache just to try and use it. I can't even deal with this. Update 12/13/21 - After several weeks and many complaints I see that Truist does not intend to fix the kindergarten version of their app. Bank shopping it is.....anyone have a suggestion on a better bank?

Been with Suntrust for well over 20+ years but this new TRUIST sucks. The Online banking is AWFUL! When trying to do bill pay you can't see how much you have in your account! It's awful and total crap!

I opened an acct. 10/21/21 and will close immediately! Never have I had such extremely negative experiences (Plural) in such a short amount of time, that I have with Suntrust, Truist, BB&T, or whatever they're calling themselves:-( I just reported my experience to: CFPB (Consumer Finance Protection Bureau)...I don't have the strength to go over what happened, but as the other's have said in their reviews, "STAY AWAY!" *Update- I read a few more reviews after posting, and saw someone else was told about the, "Backoffice". I think "Backoffice" needs to give the "Front" office more authority to make decisions. Refer to/reach out, contacting backoffice, just sounds like an excuse service reps use to try and dignify the, we're helpless to do anything, response.

The Truist app sucks. Just rebrand the Suntrust app ffs