Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

We have had SunPower panels for 10 yrs. Our original install company sold out. Now at 10 yrs plus 1 month the first inverter has failed. Of course, this is a 10 yr warranty. My brother has had a different brand installed for even longer and has never had to change out an inverter. I believe this to be a suspicious failure. Yup, our new electrician, not associated with this company, got the customer service sales pitch and no satisfaction other than to verify that the inverter doesn’t work. Is this planned obsolescence by SunPower? Has anyone else had this issue? We have no choice but to abandon this company and perhaps this is why our original installer sold out. The writing was on the wall! We could never recommend this company.

Stay AS FAR as you can from SunPower - I have had an absolutely disgusting experience with them. - The sales team would sell you the Solar concept beautifully but have NO KNOWLEDGE of how it works - whats WORSE is that they will make promises that the company will 100% FAIL to honor. They would commit to you that you will never have to pay more than $40 to your current electric supplier but you will be in for a shock - I have had to pay from $200 to $900 every month after the SunPower solar installation was done. - Initially the first excuse was the system needs sometime to settle in and after 2 months the results will follow - something that NEVER happened. - You would have to BEG to them after paying close to $50000 and all they would do is to BLAME YOU that you have used way too much - which is an IGNORANT LIE. - It took me more than 1 year - where I kept showing them all my past bills from EDISON which clearly proved that they were lying and were absolutely disinterested after selling the system to even care about what you pay EDISON - all they are concerned about is that they get their payments - BEWARE - SunPower has multiple sub-companies which may have been setup just to pay the BLAME GAME or save them for LEAGAL situations - They will use all kind of collection companies and threaten you withe dire consequences to PAY THEM NO MATTER WHAT - After 1 YEAR they accepted that their fault was their sales team was in a rush to lock the deal while their tech team did not do the necessary analysis of how many solar panel would actually be required - once again playing their BLAME GAME - the worse came later as they promised that if I was to buy more solar panels from them - and PAY THEM an ADDITIONAL 10-15 THOUSAND DOLLARS every thing would be fixed and I would never have to pay more than $40 - which was initially promised without due diligence from their TECH TEAM. - So now I have payed them close to $60,000 - and NOTHING has changed - It's nothing less than a NIGHTMARE !!! STAY AWAY from SunPower - these are the kinds of companies that cheat you and intimidate you from the overall solar concept *In addition to my above review I am happy to share SCREENSHOTS of my SCE BILLS - so you ALL can see for yourself how stressful has it been for us after paying close to $60,000 and then having to pay SCE from $300-$2600!!!

It's a very poor experience with Sunpower directly. I don't get panel installed after I work with them for 1 year. The process is very slow. They changed 3 project coordinators and did site surveys 3 times. Recently, the coordinator doesn't reply to me anything regarding installation. I called Sunpower and customer support said I have to go through the coordinator. You can do nothing even if you want to cancel the contract.

I’m currently in middle of having a Solar System and Main Panel upgrade by Sunpower. I signed the agreement with Sunpower on 12/16/2023. I was inform via email and phone call that both the Solar Panels and the Main Panel upgrade work was scheduled for 3/9/2023. On 3/9/2023 Only the Solar System was completed. No work for Main Panel was started or completed. First payment was made on 3/13/2023. On 5/12/2023 Sunpower’s Subcontracted Electrician worked on the Main Panel upgrade and left the property without informing me. The installation of the main panel was NOT Acceptable. I work in the Utility Industry and it is the ugliest Main Panel installation I have ever seen. Additionally, one of the circuit was not complete. I called Sunpower and the earliest Sunpower could schedule their Electrician was for 5/15/2023. On 5/15/2023 Sunpower electrician saw the Main Panel installed by their Subcontracted Electrician and told me that the Main Panel was installed poorly and will not pass inspection. Sunpower electrician said they will not reinstall my Main Panel because the Main Panel was originally installed by their subcontractor and that the subcontractor have to come back to fix the poorly installed Main Panel. Therefore, the Sunpower Electrician only completed the previous uncompleted circuit that was missed on 5/12/2023. I informed Sunpower Project Coordinate of my dissatisfaction and the main panel needed to be install correctly. On 5/22/2023 Sunpower still requested a rough inspection by Los Angeles Department of Building and Safety (LADBS). LADBS sited multiple violation. I continue to express my dissatisfaction and frustration to Sunpower Project Coordinator. Sunpower did not provide timeline or solution. On 6/9/2023 Sunpower requested a second rough inspection by LADBS and their subcontracted inspector. The LADBS Inspector saw the Main Panel and noted no correction was made. The subcontracted inspector also acknowledged that the installation is poor. I requested the Sunpower Project Coordinate for a corrective action plan. Today on 6/29/2023 The Sunpower Project Coordinate said their electrician was able to address the corrections with the inspector and will be holding an inspection on 7/5 and then stucco repair on 7/6. I emailed Sunpower back asking how is it possible for their electrician to address the correction when they have not been back to house to physically fix the multiple violation sited by LADBS. I am extremely feed up with Sunpower Project Coordinator and their subcontracted Electrician. I have requested Sunpower to provide a clear corrective action plan and to physically correct the inaccurately installed Main Panel upgrade multiple times. It seem like Sunpower only want wrap up the projects, collect my money and move on. Ultimately leaving the customer with poor quality product and service. I still don’t my solar system connected or have a properly installed Main Panel. I will continue to provide my honest review and progress. ***7/24/2023 Review Update After my review on Trustpilot, Sunpower Escalations Specialist contacted me via email on 7/7/2023. On 7/10/2023, I provide all the emails information I had to the Sunpower Escalations Specialist. On 7/11/2023, Sunpower Escalations Specialist emailed me with the BS. They did not provide any details on the resolution. On 7/11/2023, I replied the Sunpower Escalations Specialist email and request a detail corrective action plan. On 7/24/2023. I have not heard back from the Escalations Specialist or my original Project Coordinator. I have already paid 40% of the total project. I have Solar on my roof, but it's not connected to the grid. It has been 100 degree and I can't run my A/C. On 7/29/2023, Sunpower emailed and did not provide additional clarification. He just copied and paste his response from his email from 7/11/2023. As of today 8/9/2023, Sunpower has stop replying to my emails for 2 weeks.

I have no issue at all with my panels. I do want to call out the incompetence of their tech support team in charge of data collection and monitoring. In June of 2022 during a major database upgrade, they lost 2.5 years of historical data. It took almost a year to get them to restore it, months just to even acknowledge that it is indeed lost. And they didn't even restore it 100%, I'm still missing 1.5 months of data. But at this point I'll take 1.5 months over 2.5 years. Totally unacceptable.

New solar installation and I was not able to connect or get the system running. Warren Grennan, from SunPower came out. He was SUPER nice and professional. Even better, he really knew what he was doing. It turns out the original install was done so poorly the system couldn't work. Warren spent extra time correcting those mistakes and stuck around until everything was up and running properly. Thank you Warren!

I purchase 6 panels and after 2 months my system is not fully functional. I can’t rate the performance of the system because I’m not able to monitor it. I can rate the customer service. The fact that I’m writing a review which I rarely do. But I wanted to warn anyone who wants to purchase a product and have good customer support. I haven’t gotten it. Definitely one of the worst consumer experiences I’ve ever had. I purchased instead of lease and regret it. I spoke to the city utility rep again yesterday she basically said she has never seen a situation like mines but unfortunately you are stuck with them. I contacted another company to remove and reinstall another solar provider. Will cost me thousands but I would rather pay for good customer service and support which is sad to say becoming more rare these days.

Warren did a great job installing our solar system. He is very knowledgeable and pay attention to detail in doing his job. He ensured everything was working perfectly before leaving our house. I will highly recommend Warren to my friends and family