Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Our initial installation setup was incomplete for the new home. Warren G came to fix it. He was very professional and knowledgeable. He made sure everything was working as expected and activated the panels. Thanks Warren!

Warren G. is very professional, friendly and he knows what he's doing. He is the best technician I ever dealt with. He made sure that my solar will work and run as expected. My family is super happy with the service he provided to us. Thank you so much Warren!

My solar panels has been sitting on my roof for 3 months being useless, the company won't answer my emails or texts anymore. The person helping me was either fired or blocked me because my emails can't be delivered anymore. He was also contacting the wrong power company it seems as I am with Edison and he was telling me PG&E would not answer him about the PTO. I'm in the middle of summer wasting energy with a fancy super expensive tile on my roof. Edit 1: The company contacted me and let me know that the electric company has not approved my PTO, and gave me a new deadline which is fair, I'll modify my score for now to three stars as I should not have use Trust Pilot to get this information. I'll add more stars if they keep up with the customer service once the PTO is granted. Edit 2: The power company has finally approved my documentation and once again SunPower has been ignoring me for almost a week. I’m having the worst customer service ever. Last time all they did was send me a generic email, not even contacting me directly. Changing back to 1 star, sorry. Update to 2 stars for now. Edit 3: After contacting the city, the home builder, Sun Power and SCE, I could finally get my PTO and started getting Sun energy. At the end it was SCE's fault not Sun Power so I'm giving back the stars. I'm still debating between 4 or 5 stars as the service was good but then sometimes they were a bit rude... the last person I talked to was wonderful and fixed the issue within mins so I'll keep 5 for now.

Warren was super nice and knowledgeable. He fixed the wiring in the central control computer and the transformer wiring in the circuit breaker board which was left unfinished by some irresponsible former employee, so my solar panels could be up and running.

Been without solar since July 4th. Call tech support and was told they will monitor my system for 24 to 48 hours, and then call to send out service. well after waiting for 6 days and not getting a return call I called again on monday the July 17th, and was told that they will inform the service company. Hot Arizona summer, can wait for my electric bill. Also the first call i was connect with a tech that i had a hard time understanding, first his english was not the greatest, but he had a rooster crowing in the background that made even harder to understand him. He is the person that promised monitor my system and return the call which never happened. This seems to be a recurring problem with this company, my systems to happen every summer

Paid a lot of money for solar panels to avoid high cost of electricity in California. Sales pitch was good and installation went well. However this year I notice a decline in the amount of kWH being produced. At first I didn't pay that much attention since we had a long winter and a lot of rain. However, I have reported the failure of the panels working and I keep getting the run around and absolutely no answer or communication of SunPower about what is going on. Panels are working but not communication with inverters. I should be producing at least 30kWH per day and am lucky if I get 10 in a day. During the months of May thru Sept I generally get 900+ kWH produced. We have temperatures of 100+ every day and because of their lack of doing anything about it, I am getting an electric bill. This is totally unacceptable to have 2/3 of my production being lost every day. This system is 2 years old. They have been trying to solve this problem remotely and it is not working. I am tired of calling and getting the same old scripted answer from the customer support. They do not seem to care and if I get another high electric bill, I will not be happy. Today I was to receive a call from a supervisor to discuss this and even was given a specific time. Guess what, that NEVER HAPPENED. If I do not get resolution this week I will be contacting my congressman in addition to the news. So here it is 3 days in a row that I have been told someone would contact me. My case has been in the escalated status since not long after I reported it. I have not heard anything from anyone and sat on hold for 50 minutes yesterday waiting for the supervisor assigned to my case, named Trenton, to take my call. Well like all the rest of the supervisors that work 7 to 4, he left at 4 even though I was on hold for him. Then today I received this message from SunPower. Reply from SunPower Updated 7 hours ago M and B, we sincerely apologize for your experience are investigating this further. We have received your account information through our Trustpilot request. Your case has been submitted to our Escalation Specialist Team for further review and you can expect follow-up today. We value your business and thank you for bringing this to our attention. Well guess what? THAT NEVER HAPPENED and neither did the phone calls. So if any of the rest of you are tired of dealing with the lack of service you are getting from SunPower and their customer support, their Corporate Office is: Cypress Campus, 3939 North First Street, San Jose, CA 95134. CEO is Peter Faricy; Executive VP and COO, Jennifer Johnston I also suggest contacting your congressman and the news media. Maybe bringing some attention to them will get things done.

SunPower and their installation partner Leonard Roofing finally sent competent people to get our solar working after the installation was bungled several months ago. SunPower's Warren and Leonard Roofing's Stefan, Joe and the last electrician they sent (can't remember his name) deserve 5 stars on their own.

Julian got our system working and even helped us connect everything in the app. Arrived on time and explained the system’s capabilities well. He diagnosed all the panels and found defects on some of them which they will replace. Overall excellent service.