Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have had possibly the worst customer service experience of any company I have worked with. My solar panels weren't communicating to sunpower at first for a few months but still operating and then also stopped working. It wasn't until the summer when I usually have credits to cover most of my power coats months later that I found out they weren't producing. Even though their annual power generation report by contract was supposed to have been done in january that would have caught this. I find out they hadn't done it for the last 2 years since when I took over the lease. Now I'm trying to get payment and they're only trying to pay me under their guaranteed minimum power generation portion of the contract which should be for underperforming and WORKING solar panels. AND an amount less than the total of the monthly lease payments I made with ZERO power generation. I am literally losing money from their mistakes because of this even if I accepted their calculated reimbursement. Trying to dispute this with customer service who is lacking in understanding of legal documents hasn't been unfruitful. I've demanded speaking to a manager and they have said they would call me for weeks now but still haven't. They even promised me today and it is currently 4:25 my time with zero call again. I've called over 6 times asking for this manager to respond to me. Do I need to contact a lawyer to resolve this because it's ridiculous and there was clear breach of contract. Their email system is also atrocious because you have to respond to the originating email every time and they don't always respond to confirm they received your emails. I do not recommend using sunpower for your solar panels because of this and I wish I hadn't when I assumed the lease when purchasing my home from the previous homeowner. 04/21/23 edit: Again I was supposed to receive a call that was scheduled today and AGAIN another call never came. At this point I think I need to get my lawyer involved because this seems to be getting worse by all accounts not better. 05/03/2023 update: This was escalated even higher to some sort of executive review team as you can see from sunpower's response below but I, of course, still haven't had any full response on the matter. I'm not sure if this needs to be resolved in a legal matter at this point since Sunpower appears to have had multiple breaches of contract per my lease contract. 05/09/2023: Still no update and even multiple unanswered emails asking for updates after this "escalated" to the executive review team. 06/20/2023: It's been OVER TWO MONTHS since I left this review and STILL haven't had a single shred of evidence of recalculation of my issue or any attempt to rightfully pay me what I am owed or at minimum refund me the months of my lease where my solar panels were not producing at all. I would never recommend sunpower to anyone looking to lease solar panels they do not have the customer service or systems in place to adequately serve you if ANYTHING goes wrong.

good service

I’d give a -5 if I could. Going on a year and a half now, we still don’t have solar working. A year after we started the process we finally got the panels installed. The panel installer didn’t seal the holes drilled into the roof and it rained buckets into our garage. They had to remove the panels, remove and reinstall the roof, mitigate mold and asbestos in the garage. 3 months later, the inspector finally came out and he wasn’t provided with the proper permits and isn’t coming back until the end of July. Meanwhile, we are already getting invoices from SunPower and still have to pay our electric bill. We called SunPower finance and they said there was nothing they could do. We brought this to the attention of the project manager and said she would ask if we could get reimbursed and nothing ever happened. Run FAR FAR away from SunPower!!

The activation is fast and smooth. Our technician Julian did a great job explaining how the system works and making sure we have everything set up properly.

Julian is very patient and help me setup the solarpanel.

Solar panels have issues, we’ve been promised a call regarding our work order over and over and over and over again but NOTHING. Not a peep from them. Looked at the lease to see the terms and unfortunately we are locked in for another decade (previous owners installed them). We did, however, read that they promise a monthly power production of 550-650 kwh. The panels are not producing anywhere close to this. Since they have infuriated me by providing the worst customer service, I am going to look into suing them since they have been breaking the terms of the lease for the last few years at least (I have yet to check all the way back to when we took over from the previous homeowners). Current SunPower clients, I recommend you do the same. For those that are not, consider yourself lucky and go find a company that actually has morals and will value you; that won’t just take your money every month and not do a damn thing to help when the panels fail.

The original installer of my SunPower system is no longer a distributor of SunPower products. After they diagnosed a bad inverter, they set up a claim with SunPower because the system is under warranty. This was back in April 2023. 2 plus months later I still have not had the inverter replaced. First excuse for a number of calls to their technical people was that a replacement inverter was not available. After todays call I was told that the original company contracted to do the replacement was no longer "available" to do the repair and a new company would have to be used. They could not give me a time frame as to when this would occur. I was promised a return call or email next week. I bet that that won't happen. Next stop is the Better Business Bureau.

Update to this. Called again ..."we will get back to your shortly" NO they don't! Solar still not working. I am not sure how many times i will need to call and get the same answer before i have to harass the CEO...apparently my case is being assessed and someone will call me back...no one calls back. Cannot get other companies to fix the problem because "they didnt install it" and the company that did install the system apparently cannot organize someone to come out. Result is...my solar is still turned off and i'm sure from the error code the inverter has failed and will need replacement so am not pleased about having to pay out that cost to a company that has no interest in servicing its product in the first place.