Suno is a music company building the world's first creative entertainment platform. We believe the future of music will be more participatory than ever before and that Suno can bring the joy of musical expression to everyone, everywhere.Create stunning original music for free in seconds using our AI generator. Make your own masterpieces, share with friends, and discover music from artists worldwide.
Suno (suno.com) has 188 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
suno.com
Website
suno.com
Category
Video & Sound
Location
Cambridge
Listed on Five Star Index
2026
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The company replied to 1% of reviews.
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Most recent review: October 2026.
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I read what the previous write Tim Tim wrote, and exactly the same thing happened.. and the AI bot is no longer writing back (it apparently only writes back when it thinks it has a solution, but nobody else bothers to contact me).
Ver disappointed, because we first even gave Suno a great review and had high hopes
MB
mbu
Nutze Suno seit Monaten und
Nutze Suno seit Monaten und. in sehr zu frieden, habe das 10CHF Modell Monatlich genutzt. ich kann die negativen Rezession hier überhaupt nicht nachvollziehen. Su o macht genau das was es sol. Klar hat es ab ind an ein Song dazwischen der nicht so gewollt ist was aber daran liegt das es AI ist. Dennoch muss man den negativbewertern sagen Suno benötigt den Songtext (Fehlerfrei) dazu den Stilpromt der ebenfalls exakt sein muss da sonst falsche klänge generiert werden die man nicht wollte.
Ich habe mein Abo gekündigt aus Privaten Gründen für etwa 3. Monate umd werde danach wider ein Abo lösen.
Das Abo habe ich am 27.08.26 /05:50h gekündigt, Kündigungsbestätigung durch Suno Support etwa 5 Min. Später, E Mail war Freundlich, informell und es enthielt die Bestätigung der Kündigung.
D
Тим Т.
Suno AI Customer Support: Months of Broken Promises, Refund Issues, and Silence
My Experience with Suno AI Customer Support
I am writing this review to warn other users about my experience with Suno AI customer support.
In May 2026, during my paid subscription, video generation and hook tools were malfunctioning. I contacted support and requested a solution and refund.
June 2: Support told me that my May refund had already been processed and sent. No money was received.
June 9: I requested official transaction identifiers (ARN/RRN). Support then admitted that the refund request had never been sent to the financial department. This directly contradicted their June 2 statement.
June 9–10: I was told that my case had been escalated to the highest priority and would be resolved urgently. Nothing was actually resolved.
After further attempts to contact support, communication effectively stopped.
July 7: I received another template response referring to a “repeated urgent escalation.” This made no sense after I had already been told that the case had the highest priority.
Because Suno did not resolve the financial issue, I escalated the matter through Google Play. A Google Play support representative reviewed the case, and transaction Google Play reversed a transaction for $11.20 USD. for was reversed.
Later, when I raised the issue again with Suno, I was told that the events I described had never happened and was asked to provide evidence.
I provided the evidence, including correspondence, console logs, network-error screenshots, and other technical documentation. After that, instead of receiving a substantive response, communication effectively stopped again.
Key Issues
• Broken paid features
• Repeated template responses
• Contradictory information about the refund
• Promised escalations without a resolution
• Communication eventually stopped
• Google Play had to resolve the financial issue
• Suno later denied the events and requested evidence
• Evidence was provided, but no meaningful response followed
My original goal was simply to receive the service I paid for and have the technical problem properly investigated.
My advice: If you have serious problems with Suno, save all emails, ticket numbers, screenshots, logs, payment records, refund documents, and support promises. Do not rely only on statements that a case has been “escalated” or will be resolved “soon.”
FA
Faraz A.
What is the point of giving Pro users…
What is the point of giving Pro users 2,500 credits per month — enough for up to 500 songs — if we are only allowed to download 20 songs per month?
Suno is essentially encouraging users to generate hundreds of songs, while severely restricting how many of those songs we can actually take out of the platform and use.
This makes the 2,500-credit allowance feel misleading. Generating music is not the only thing that matters. If I spend my credits creating songs, I should have a reasonable ability to download and use the music I created.
A 20-download monthly limit is far too restrictive for serious creators, especially for users who generate multiple versions, experiment with different arrangements, create music for content, or need to download tracks for editing and distribution.
If Suno wants to limit abuse and mass exporting, there should be a more reasonable system instead of giving paying users thousands of credits while limiting them to just 20 downloads.
I understand the need to prevent misuse, but this new policy feels like paying for the ability to generate music without having reasonable access to the music we generate.
Very disappointing change.
SH
Sam H.
Studio Mode = Garbage
I recently came across an old CD of original songs I'd recorded with an MBox2 circa 2005. I had *zero* music production experience and it showed, but some of the arrangements, lyrics and hooks weren't half bad. I decided to give Suno a try to see if I could get it to churn out some decently mixed demos that remained true to the original arrangements and vocals.
Seeing as I wasn't looking to recreate wholly new songs – just enhance existing ones – I went in for the Pro subscription for access to the "Studio" and "Remaster" features. Big mistake.
The studio mode was utter shit. Ask it to "Create a drum track for this original." You'll get back a completely unsynced monstrosity. Ask it to "Stem out the vocal, percussion, and rhythm guitar". Parts of the song are stemmed nicely. Others flip which part is in which track or leave them mixed. Ask it to "Create a NEW bass track." It stacks it over your rhythm guitar. Etc. Etc. Etc.
In fact, here was my initial review of the product having only tried Studio Mode:
> Utter shit. Completely confusing. Fails to follow directions. The studio is trash, trash, trash. DO NOT BUY. So sorry I wasted my money here.
But there is a bit of good news...
Eventually, I managed to find my way back OUT of studio mode to the standard 'Create' interface and noticed the 'Remix' button. While I still end up spending an inordinate amount of time fiddling with sliders and more often than not end up filling its "style" area with expletive laden rants when it won't follow basic instructions, I have been able to generate 4 more or less passable demos, one of which actually still sounds like me on the vocal. Hence, the bump up to *2* stars.
That's as far as she goes, however.
If you're trying to get it's v5.5 model to generate anything remotely "rock" related, be prepared to drown in a prima donna lead guitarist gizz fest, because that's what you're going to get. I finally figured out that telling it my original was "rockabilly" would keep it from going Randy-Rhodes-on-meth all over my songs, at least for the most part.
Also be prepared for it to fail to grasp _basic_ key changes, no matter how you play with the sliders it provides in the "Advanced" pane of the Remix tab, no matter how clearly you state 'the verses alternate full measure Gm7 and C6, but the chorus is a bright, airy 1-4-5-4 in A#'. I have attempted to get it to follow that key change – a key change that *CLEARLY* exists in the original track – about 100 times at this point. I've gotten it to output something that _almost_ preserved it *ONCE* and only by ramping the 'follow the audio' slider to max which basically defeated the purpose of the entire exercise as it also preserved all of the rough edges of the original recording.
Long (very long) story short, if you're doing anything other than "write me a song", prepare to be *DEEPLY* pissed off before getting the results you're looking for. Nonetheless, I do give it props for helping me get at least a few workable demo tracks. I have to admit that I will probably continue arguing with it for a good while yet.
EL
ELBAZO
ESCROQUERIE PUISSANCE 1000 A FUIRE
ESCROQUERIE PUISSANCE 1000 A FUIRE
Ils proposent un abonnement à 10e mais vous ne pouvez rien faire et hop vous redemande de prendre l'abonnement mensuel + 30 e. Et bien après 5 jrs d'utilisation. bloqué faut repayer. C'EST DU VOL. Concerant les fichiers musiques ils sont inexploitable, des grésilliements , des fichiers mélangés avec des bruits des coupures etc je vais me r'accheter une boite a rhytme ça sera plus serieux.
JO
Jon O.
Poco menos que un juguete
Meh.... He utilizado un año la versión pro. Bueno, no sé bien como calificarlo. Poco menos que un juguete para entretenerse, pero nada más.
Supongo que para hacer música muy comercial sin pretensiones y engañar al oído para pasar el rato tiene su gracia. Pero si quieres hacer música de verdad como que no.
El 90% de las creaciones tienen un sonido pésimo. Los graves distorsionan mucho; muchísimo. Los agudos chirrían de vez en cuando y las voces están mega-saturadas de autotune. No sabes si canta una persona o Bugs Bunny en un mal día.
Abusa de la reverb. Años de lucha de los productores para grabar limpio y con calidad y eliminar la reverb ochentera y va y Suno la vuelve a poner de moda.
Hay instrumentos que suenan medianamente bien y otros son un completo desastre.
Para más INRI, no obedece las instrucciones de los prompts y hace lo que le viene en gana el 90% de las veces. Lo cual da como resultado lo que la gente comenta por aquí, que gastes créditos como si no hubiera un mañana haciendo la misma canción 25 veces.
La promesa de los "Steams" es otra trola. Separa las pistas previo pago de créditos, of course. Luego puedes editarlas por tu cuenta, pero la canción pierde aún más calidad si empiezas bajando graves y eliminando partes que suenan mal.
Mi consejo: Invierte ese dinero en comprarte un teclado y hazlo tú mismo.
DE
Dean
support not existing
I provided feedback on discord about suno flagging my own voice as copyright in voices and got banned from discord when people said they suffer the same, tried to contact support over mail about just been banned and no reply for weeks, suno used to be great, i guess not anymore.
i guess u cant write in discord if u have issues with false positives in their new copyright system cause they will just ban u and never answer ur mails.
I wont renew my subscription.