Suno is a music company building the world's first creative entertainment platform. We believe the future of music will be more participatory than ever before and that Suno can bring the joy of musical expression to everyone, everywhere.Create stunning original music for free in seconds using our AI generator. Make your own masterpieces, share with friends, and discover music from artists worldwide.
Suno (suno.com) has 188 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
suno.com
Website
suno.com
Category
Video & Sound
Location
Cambridge
Listed on Five Star Index
2026
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The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Suno ist der letzte Dreck, sehr schlechter KI-Content und alles klingt absolut gleich.
Suno ist der letzte Dreck. Da zahlt mich einen Haufen Geld und man kann nicht mal seine eigenen Kreationen die of schon viele Jahre alt sin hochladen, ohne das da sofort ein oranges Fester aufpopt. Dort steht dan dass ich den Song wegen Übereinstimmung mit dem Internet nicht nehmen dürfe. Urheberechte würde sonst verletzt werden.
Auch die Qualität der von Suno generierten Tracks sind einfach nur zu Ko... Sie klingen allesamt nur gleich und es ist egal welches Genre es ist.
Leute ich kann euch nur wärmstens an Herz legen. Nehmt euer Geld lieber und werft es den Hühnern zum Frass vor. Also wirklich es ist nicht wirklich Nutzbar.
IC
Ian C.
The music generated is quite decent
The music generated is quite decent, however, the website is buggy and often not usable. Iliked one of the free demo songs and upgraded my account toget the full version and license, now when I login my songs says unlocking, but iot never unlocks, this has been the same for two weeks, I emailed customer service, twice, and go no reply. I have now requested a refund. The site is OK for basic use, but zero support makes it a weaker option
SS
Savian S.
it is a fraud
it is a fraud, you pay once and is impossible to cancel after. they took 38 euros momthly until i cancel the card. i write them email and no answer, i have tryed to cancel from my account but it is impossible. so. be carrefull, you pay once and after they charge you forever
JC
John C.
Non existent customer service
I ordered additional credits but despite the site saying the purchase had gone through, the credits were never added to my account even though I had paid for them. Even worse, their support centre just totally ignores the emails I’ve sent asking them to rectify the matter.
TR
T-Rex B.
The best songwriting site ever
The best songwriting site ever! Ever since I started using it, I was amazed at it's talent 11 STARS!
RS
Retro S.
Paid for a “Monthly” Subscription, Lost Credits, Lost Two Weeks, Ignored by Support
I have rarely experienced such a frustrating and misleading customer experience with a paid online service.
I paid €33.60 for a Suno Premier monthly subscription on April 21, 2026 (receipt #2933-4720-4686), yet my subscription expired on May 8, 2026 instead of lasting until at least May 21 as any normal customer would reasonably expect from a “monthly” plan.
In practice, I paid for a monthly subscription and lost nearly two weeks of paid access immediately.
What makes this even worse is that this shortened billing period was never clearly explained before payment. The receipt itself shows a billing period running from April 8 to May 8 even though the payment was made on April 21.
I also lost 680 credits during the upgrade process. These were NOT leftover credits from my previous Pro subscription cycle because my previous cycle had already been fully exhausted before April 21. These credits came afterward through rewards, challenges, and additional accumulated usage.
Despite sending multiple detailed emails with screenshots, video proof, payment receipts, and explanations over several days, support never properly resolved the issue and eventually stopped responding entirely.
The platform itself also suffers from constant technical problems:
• failed generations
• broken “extend” generations producing only 10-second clips instead of several minutes
• audio artifacts
• prompts not respected
• unusable AI vocals despite extremely specific requests
• wasted credits on failed outputs
To make matters even worse, during my final evening before expiration, Suno itself displayed a technical warning saying the service was experiencing issues, preventing proper use of the remaining credits and paid access time.
So not only did I lose credits and lose nearly two weeks of paid subscription time, but I was also unable to properly use the service because of their own technical failures.
The lack of transparency regarding billing periods, disappearing credits, subscription handling, and support responses is honestly shocking for a paid platform.
I have screenshots, payment receipts, emails, and video proof documenting everything.
At this point, I seriously regret trusting this platform and I am strongly considering moving permanently to competitors like Udio.
Very disappointing experience.
SA
Samrat A.
I purchased the pro membership and it…
I purchased the pro membership and it worked flawlessly for a month and then 2nd month the amount got deducted but the subscription didn't get renewed. I followed up on discord as well as on the email, haven't received a response from their end and it's been 5-6 days now. Really poor and slow service.
EU
Ege U.
I'm using Suno the day it released
I'm using Suno the day it released. I've been pro plan for 1 year and I'm really enjoying.