Sunlighten, Inc.Reviews of sunlighten.com

Thank you very much for your valuable advice. I was really able to choose what I wanted.

Very pleased with my customer support rep Ali! I received my backrest with damage and she immediately responded and is sending a new one! Very appreciative!!! Now just waiting on my sauna to arrive! Can’t wait!!!

When ordered, we were told it would be delivered in 2-3 weeks. It ended up being 6 1/2 weeks and the sales staff is not as prompt to return your calls once they have your money. Be aware that when you receive shipment, Sunlighten provides instructions (inside your packaging) that you have two days to report any damage,otherwise you are responsible for replacement costs, shipping, and labor if needed. This is a very poor and opaque policy. The web site says Customer Support is available 9 am to 7 pm Central time. When you call, you get put on indefinite hold. Also, the hours stop at 4 pm, not 7 pm Central time. Again, poor management and misleading times posted on web site. It is difficult for working people to talk with support and be sitting in front of your sauna at home, while at work. Poor management decision to limit the actual hours. Installation manual is poorly designed and inadequate. Poor pictures. They need to have an independent person try to assemble a unit, in their presence, using their instructions. Good luck. Our unit has numerous issues that we are trying to remedy, including a floor heater that does not function, interior lights that cannot be turned off, problems with the control unit, and several other minor issues. All while trying to get support. The physical structure of the sauna appears to be high quality cabinetry. We hope that eventually we will have a fully-functioning sauna, but we are currently almost 10 weeks in (and them having our $6,000) and unable to enjoy our sauna. I call for Sunlighten to respond to these concerns, take prompt and priority action to remedy our needs, and what we assume are concerns with other customers, and to take steps to improve their customer support, provide transparency in their marketing and sales functions, and become the company they claim to be.

Sunlighten is a great company selling and servicing a very unique product! The infrared sauna has reduced the inflammation in my joints and helps me sleep better!

We love our Sunlighten Sauna, but have had some trouble with the light therapy unit malfunctioning. It took a few emails and phone calls, but when I talked with Ali today, we had an email confirmation of replacement parts post haste. Thanks Ali!

My husband bought our Sunlighten Sauna for my birthday a few months ago. It arrived extremely fast though we were disappointed that it had some damage when it arrived. Zach Beeler in customer care took excellent care of us and made sure we were compensated for the damage as well as ensure our warranty was intact. I appreciated how quick he was to respond and follow through and he had great customer service skills. The sauna itself has been awesome. However, we now have internal damage where a screen has burned through. It’s only been a few months and it’s on the previously damaged wall. Hope their service is as amazing during this communication!

We were having issues with our tablet, and Noah immediately made me feel "heard" and said he would send us out a new tablet!! Yay. Sunlighten is the best!!

We were happily awaiting our spa when we realized it was well overdue. I called Sunlighten. Zach Beeler diligently contacted all involved and tracked the issue to a faulty serial number at the shipping company. He found our spa and got it on its way. Then he followed up with emails until it was delivered. Thank you for this excellent customer service, Zach!