Sunlighten, Inc.Reviews of sunlighten.com

Excellent Service, thank you for all the information and follow-up!

Our Sunlighten sauna had 3 heaters that stopped working. I called and Noah immediately problem solved the issue and had parts sent to us. They arrived in two days and were easy to install. We are back to enjoying our sauna.

My girlfriend, Carrie Beachner, has a Sunlighten Sauna that wasn't working. I was trying to fix it for her. I did not receive an adequate resolution to a recurring issue until she met Ali. She asked her about the problem and immediately knew what to do to resolve the issue. A replacement item was sent the next day and arrived within a day. It included installation instructions and a personal message to reach out to her directly should I have a difficulties. The installation was accomplished with ease. I cannot express how much my interaction with Ali was a positive experience. Her dedication to the resolution of our problem felt sincere. She is an asset to Sunlighten.

Trisha Otis was my CS rep at Sunlighten. She was very professional, knowledgable and had a very nice way of communicating and listening to the issues and our needs. She resolved a big issue quickly and efficiently. With CS this good it made me love my MPulse all the more and reinforced that I went with the right brand and can feel confident referring friends and colleagues.

My experience with Sunlighten has been nothing short of amazing. They are super knowledgeable, helpful, & their products are top notch quality. Can't say enough good things about them. I've had the pleasure to work with Stone several times & he was super helpful & always a delight. Highly recommended.

I called Sunlighten with a technical issue and Noah, the customer service representative that I spoke with figured out the issue immediately and resolved it. The service was impeccable. Noah was friendly, knowledgeable and professional. In addition to the outstanding product, with customer service of this caliber, I would highly recommend Sunlighten!

Shipping and put-together were very straightforward for the most part. A couple of issues to be aware of that are significant, at least to me, for the price: 1) the internal screen needs to use a fan to cool down at high temperatures. It’s loud and whiny and for me, spoils the experience. I now have to wear headphones in the sauna. 2) the packaging is definitely not eco-friendly. Loads of styrofoam and plastics. 3) for the price the software and controls are poor. The tablet is cheap and doesn’t work well. The apps that are loaded when the unit ships have not been updated and consequently the customer service team, who are responsive and polite, send you workarounds so you have to reprogram it yourself. 4) there no app. So you can’t turn it on remotely to warm it up, or make adjustments. Poor in this day and age. So, good and bad. It’s a shame not to be able to give a better review.

Lauren Lysell was awesome!!! She was so patient and she called me immediately after I completed the online questionaire.