Sunlighten, Inc.Reviews of sunlighten.com

I’ve wanted a sauna for some time — despite the fact that my chief complaint is usually “geez, it’s like a sauna in here!”. I reached out to Sunlighten to get details about their Black Friday specials and I ended up speaking with George Robertson. He asked me a series of questions. He was informative but never pushy. We walked through the demo and then I said I wanted to think things over since the pricing was good for at least another day or so. After measuring my space again, I decided on the Signature II…I might always wonder if the mPulse programming would be “more exciting” but so far, I am satisfied with my “lower tech” Signature. My sauna easily achieves 140° in a room with an ambient temp of 65°. The remote works well to adjust the chromotherapy (although I am not sure I really believe that sitting under a red light does anything more than make you feel like an fast food sandwich). All in all, I am pleased with the entire process and the sauna. My daughter and her boyfriend were able to handle the assembly for me without any issues. I would absolutely recommend the company based on my experience to this point.

This is a review of the sales process and service after the sale and prior to delivery. 1. Requesting pricing info unleashes a torrent of emails, texts, and phone calls. This gets doubled and tripled when you request pricing info on each sauna line: mPulse, Amplify, and Signature. Why that needs to be repeated is anyone's guess, but I apparently went into a new salesperson's funnel each time I requested pricing info on another line. 2. While I was generally happy with the purchasing experience from the person I was working with first, she all but disappeared after the sale. The 8-week delivery window was going to conclude just before I had two weeks of travel planned. I inquired just over halfway into the 8-week delivery window and ran into something of a brick wall while trying to verify that the delivery would occur within that period. Currently, I sit on hold listening to a 30-second loop of a piano concerto going on for 42 minutes while my salesperson is supposedly being located. I called the main number on the website and was directed here 877-292-0020

Nice sauna, android operating system is total junk. Couldn’t have a simple ON/OFF switch that would be to easy. Using “symbols” for prompts rather than english is a definite disadvantag. Not everyone understands “code” If their not going to do something about it don’t buy it. I’ve owned it less than a year and have had to call 4 times for support.

still do not have unit. Did not know about the delivery and did not get the option for white glove. The delivery company was going to put a 400 lb box in front of my house on the street. Still waiting for another option for delivery. Supposedly an email was sent to me that I did not see. At the point, communication should be by phone.

Customer service too slow to respond. No solutions Sauna too slow to heat up, takes almost 2 hrs to reach 130degrees. Unacceptable. I wouldn’t buy again if I had known this. Tried contacting again on website, 10 days no response.

Excellent product and sales reps. I looked into other companies and this by far has the most professional sales people. I love my Amplify!

The team could use some more training and grace while communicating with it's customers.

Super rude sales people. As soon as they get your phone number they text and call nonstop. Last year I went through it and finally talked with someone whose was pushy and aggressive with her sales tactics. That method doesn’t work on me and makes me not want to buy anything. This year I wanted to know what the updated prices were as I am interested in exploring a sauna again. I actually asked for no texts or phone calls on their online form, but please use email. Well, I got multiple texts and phone calls right away, no emails. When I responded and asked the sales person to not text/call me I was texted a super rude reply saying that I’m not the kind of person they want to work with if a “friendly” text bothers me and that they hope my life gets better as it’s Christmas after all, “lol”. Are you serious? I put up a boundary that I didn’t want to be harassed with sales calls and then the sales person (Scott) tries to shame me about that choice or make it seem like my life must be unhappy because I’m unhappy with him not respecting my boundaries. Wow. That’s even more of why it’s not ok that I’m getting texts from this company.