Thomas L.
I bought four of your 560 W solar…
I bought four of your 560 W solar panels first they were delayed by a fire where flooding happened then it was delayed again. I have them now. I can’t get them to give me power. I hook up all four I get zero power I’ve been linking them in series and still nothing. I’ve changed my wires coming from the panels to the house. Still nothing I’ve been playing with these stupid panels for over two months. I will never buy another one of products again, and by the way, your battery rack that does not have a top is way flimsy
Response from sungoldpower.comSep 11, 2026
We’re very sorry to hear about your experience. We’d really like the opportunity to help determine what is preventing the panels from producing power. Please contact our support team at [email protected] with your order information and system details. Our technical team can help check the panel connections, wiring, and system configuration to identify the issue. We’re also sorry to hear about your experience with the battery rack. We’ll pass your comments about the rack’s stability and design to our product team for review. Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience and hope we can help get your system working properly.