sungoldpower.comReviews of sungoldpower.com

I have an SGN11.4khb-48 inverter and one night around 2am or 3am my house went dark. Inverter had stopped working completely after about a year of flawless service. My Mother-In-Law is on high-flow medical oxygen so I had to rewire everything to go back to the grid for power in the middle of the night. The next night I got a response from SunGoldPower that my issue was a firmware issue. I couldn't figure out how they knew that but there it is. The one-message-per-night with support stuff went on for nearly a week with them asking me every night to connect to wifi so that they could connect and fix the problem (even though the inverter WOULD NOT connect to wifi because the firmware bricked it) and I decided to just purchase a new inverter. I chose SunGold's 11k15pro rather than something from EG4 because I figured that if my initial inverter came back up I would parallel them. Long story short, it turns out that something happened and it appears that a firmware update went completely wrong and bricked my system. I was able to get it back up manually doing the firmware updates (SGN knew exactly what firmware was left to be installed somehow). SunGold support swears that they have never and would never do a firmware update without the customers knowledge and approval so they say that they didn't do this one that caused me to be without my solar for nearly 2 weeks. Long story short, I don't know if they bricked my system or not but I found out after ordering, mounting and connecting the 11k15pro that the two aren't compatible to be paralleled. I should have done more research but google said that thy would work together so I bought it. Unfortunately, since I had already unboxed, mounted and commissioned the inverter, I couldn't send it back so I have what we have come to affectionately call "my $3000 mistake" hanging on my wall as a "backup". I will say that I completely removed the wifi dongle from my inverter(s) and will not be letting anyone have access to them without my express prior knowledge and consent. You know, just to be on the safe side. Since I did the manually firmware upgrade I have not had any other problems, though. Basically I'm saying "Don't be like me." Don't leave your wifi dongle connected at all times and be very careful and read reviews on the company and its service BEFORE buying one "much less 2" devices from them.

The solar panels I purchased do not produce the power I expected and the quality was not great.

Order placed for Ground supports. THey acknolwdeged receipt of the order, 3 weeks later nothing, no communication, no product. I sent an email which was responded to quite fast, explaining the situation - Out of Stock. Well if htat is the case I am the type of customer that likes to be informed if that is the case. I am planning an installation at a remote location, and trips have to be scheduled and planned. A 3 week delay, affected me in a two month delay. Just keep customers posted and if out of stock, your website can state that- Honesty. I would have procured somewhere else each part andget them faster, only reason why ordered with sungoldpower was easy box with all you may need.

As most of companies from China, they are focused on producing hundreds of fake reviews rather than improve their product and support. I've received the kit with incompatible elements, they refused to take it back , needed open a chargeback with credit car. Be aware : their 'customer service' is located in China, they don't care totally about customer experience . After some time, as many before, this company will change the name and will continue their shady practices on US market. Just beware : do not be fooled by fake reviews ! They are scammers . Update : FINALLY they agreed to take back wrong items they shipped. While haven't installed the equipment yet, will update my review once it work ( or not ! )

Didn't get everything in my order still waiting and it's been over 30days no contact from them next to impossible to get them on phone and when I did they said on back order ben another 3 weeks no communication