sungoldpower.comReviews of sungoldpower.com

Good service. Shipped on time. Have not set up the panels yet but they arrived in good condition. Very satisfied.

Very helpful and fair. Will purchase from them again.

The products work well, and all the parts are there. The problems are in the tolerances. When I have to use my own wire. US NEC says to use a number 6 wire for the grid wire coming in. It physically will not fit! I ended up cutting one strand out of that wire. Also the paper instruction manual is almost worthless. Youtube added the note on how to change the settings to allow two inverters to work in parallel. Have to turn the rocker switch off first! But I've been totally off grid now for a year. And I have electric water heater, AC, electric stove, and geothermal heat pumps. I've only had to use the generator 3 times.

Andrew was excellent. It wasn’t for him. I would not be doing business with your company so thank you Andrew for all of your guidance and putting up with me. Will be doing more business soon.

Quick, free shipping and quality of product. Been working on the system for a few weeks now and is almost ready to go.

I have been using my all in one for only one month, and it will no longer accept a charge from the solar panels. The solar panels are putting out 140 volts, but the all in one will not accept the energy.

I have an SGN11.4khb-48 inverter and one night around 2am or 3am my house went dark. Inverter had stopped working completely after about a year of flawless service. My Mother-In-Law is on high-flow medical oxygen so I had to rewire everything to go back to the grid for power in the middle of the night. The next night I got a response from SunGoldPower that my issue was a firmware issue. I couldn't figure out how they knew that but there it is. The one-message-per-night with support stuff went on for nearly a week with them asking me every night to connect to wifi so that they could connect and fix the problem (even though the inverter WOULD NOT connect to wifi because the firmware bricked it) and I decided to just purchase a new inverter. I chose SunGold's 11k15pro rather than something from EG4 because I figured that if my initial inverter came back up I would parallel them. Long story short, it turns out that something happened and it appears that a firmware update went completely wrong and bricked my system. I was able to get it back up manually doing the firmware updates (SGN knew exactly what firmware was left to be installed somehow). SunGold support swears that they have never and would never do a firmware update without the customers knowledge and approval so they say that they didn't do this one that caused me to be without my solar for nearly 2 weeks. Long story short, I don't know if they bricked my system or not but I found out after ordering, mounting and connecting the 11k15pro that the two aren't compatible to be paralleled. I should have done more research but google said that thy would work together so I bought it. Unfortunately, since I had already unboxed, mounted and commissioned the inverter, I couldn't send it back so I have what we have come to affectionately call "my $3000 mistake" hanging on my wall as a "backup". I will say that I completely removed the wifi dongle from my inverter(s) and will not be letting anyone have access to them without my express prior knowledge and consent. You know, just to be on the safe side. Since I did the manually firmware upgrade I have not had any other problems, though. Basically I'm saying "Don't be like me." Don't leave your wifi dongle connected at all times and be very careful and read reviews on the company and its service BEFORE buying one "much less 2" devices from them.

Excelente trabajo,