SunGoldPower is a leading provider of solar energy solutions, specializing in inverters, solar panels, and energy storage systems. We are committed to delivering high-quality, efficient, and affordable renewable energy products for residential, commercial, and industrial applications. With innovative technology and exceptional customer support, we help customers achieve energy independence and sustainability.
sungoldpower.com (sungoldpower.com) has 173 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
sungoldpower.com
Category
Energy & Power
Location
Irvine, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Your guarantee for money back within 30 days for any reason is false then after free delivery, you expect to charge for delivery after return and for the person to pay for return when it’s supposed to be free
Response from sungoldpower.comOct 13, 2026
We're sorry to hear that you're disappointed with our return policy. We offer a 30-day return period, but free return shipping does not apply to every return.
Within the return period, SunGoldPower covers return shipping costs if the item was damaged during shipping, defective, inconsistent with its advertisement, incorrect, or an extra item you did not order. For returns for other reasons, customers are responsible for shipping costs in both directions.
As your return does not fall under the eligible reasons for free return shipping, the shipping costs are the customer's responsibility. We apologize for any misunderstanding and appreciate your feedback.
BT
BRUCE T.
Pricing transparency failure
Salesman failed to mention that the kit was going on sale, $1000 off, in a few days, and another $1000 off soon after that.
Response from sungoldpower.comOct 8, 2026
We’re sorry for any confusion regarding the pricing. The price of the kit you purchased has not been reduced, and there was no $1,000 price drop on this specific kit.
The product link includes multiple kit variations, and the prices shown may differ depending on the selected configuration. The lower price you saw may have been for a different kit variation.
We understand how this could have been confusing, and we appreciate your feedback.
TD
Thomas D.
I have been using my all in one for…
I have been using my all in one for only one month, and it will no longer accept a charge from the solar panels.
The solar panels are putting out 140 volts, but the all in one will not accept the energy.
Response from sungoldpower.comSep 11, 2026
We’re very sorry to hear about the issue you’ve experienced with your all-in-one system.
We’d like the opportunity to look into this and help resolve the issue. Please contact our support team at [email protected] with your order information and system details. Our technical team will be happy to assist with troubleshooting and finding a solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
TL
Thomas L.
I bought four of your 560 W solar…
I bought four of your 560 W solar panels first they were delayed by a fire where flooding happened then it was delayed again. I have them now. I can’t get them to give me power. I hook up all four I get zero power I’ve been linking them in series and still nothing. I’ve changed my wires coming from the panels to the house. Still nothing I’ve been playing with these stupid panels for over two months. I will never buy another one of products again, and by the way, your battery rack that does not have a top is way flimsy
Response from sungoldpower.comSep 11, 2026
We’re very sorry to hear about your experience.
We’d really like the opportunity to help determine what is preventing the panels from producing power. Please contact our support team at [email protected] with your order information and system details. Our technical team can help check the panel connections, wiring, and system configuration to identify the issue.
We’re also sorry to hear about your experience with the battery rack. We’ll pass your comments about the rack’s stability and design to our product team for review.
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience and hope we can help get your system working properly.
EM
Elizabeth M.
Return policy for unused items is poor
Return policy for unused items is poor. The timeline is too short when I am waiting for all of the install components to show up from different suppliers, but incorrect items are ordered and I need to make returns for refunds, 30 days is insufficient.
Response from sungoldpower.comAug 17, 2026
Thank you for your honest feedback. We understand how frustrating it can be when you’re waiting for different installation components to arrive and then find that an item needs to be returned.
Our current return window is 30 days, which is a common timeframe in the industry. We’re sorry that our policy caused you inconvenience, and we appreciate you taking the time to let us know about your experience.
We’ll share your feedback with our team as we continue to review our return policy.
SC
Scott C.
Their controller and/or inverter do not work
Their support is ridiculous. You create a ticket and basically work for them running in circles. They want pictures of the internals of a device they produced. I sent them everything they asked for but their support is worthless. Don't waste your time and money on these scam artists.
Response from sungoldpower.comAug 14, 2026
We’re sorry to hear that you’re frustrated with the support process. We understand that providing photos of the internal components can be inconvenient.
The reason we requested these photos is that the inverter you purchased has gone through a version update, and there are differences in the internal circuit boards between versions. To make sure we send you the correct replacement board, we need to confirm the version of the internal board in your specific inverter.
We apologize for the inconvenience and appreciate your cooperation. Our goal is to identify the correct part and resolve the issue as efficiently as possible.
MM
Michael M.
Lied about shipping and refund
Loes aboit shipping and refund, must do charge baxk with amex now as they are loeing aboit shipping
Response from sungoldpower.comAug 14, 2026
We’re sorry to hear about your frustration. We would like to clarify that no shipping fee was charged on your order for the solar panels and batteries.
We understand your concerns regarding the order and refund, and we are happy to review the order details and provide any clarification needed. Please contact our customer support team with your order information so we can assist you directly.
We value our customers and are committed to resolving concerns based on the actual order information.
RA
Randy
This is the poorest customer service I…
This is the poorest customer service I have experienced, Got the materials to install and a few books/manual's , after opening the packages we found used parts and cabling that had no MC 4 connectors, My data plan on my phone, thankfully is unlimited, because the time spent attempting to get clarity on the issues with the used content are still going on. The directions for someone who has no experience in installation and connecting the wiring seemed extraordinarily trying for someone who has never done this type of work, attempts to finally get someone from SunGold seem almost as useless as the so called Manuals, For the comprimised parts , the one answer was Don't know how they got in there, that's easy some bought our system and returned it ,after sending them a photo of the cabling at there request, The answer for the cabling was that they showed me a picture of a set of cables that were wrapped in plastic and that the photo was what allegedly was in our package. What they did is took a photo of cabling and indicated that what was in our systems package, that what was sent with our system. WHAT DID IT SOUND THAT WE WERE STUPID WITH ALL OUR QUESTION, AND WE ARE TO BELEIVE THAT WAS OUR PACKAGED CABLING. Find a company that doesn't try to pull the wool over your eyes on a hot summer day, I would never suggest, promote or buy from this business again, BEWARE The best information that was provided to get this system finally running was the most recent technology . To us was AI more answers there than provided by the tech at sungold. And of course we were offered an opportunity to by new cabling. HOW GENEROUS
Response from sungoldpower.comJul 13, 2026
We are truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
Providing our customers with quality products and reliable support is very important to us, and we regret that your experience did not meet your expectations.
Regarding the concerns about the cables and the parts you received, we understand why this was frustrating. Based on the information available to us at the time, our support team tried to verify the contents of your package and determine the cause of the issue. We apologize if our communication made you feel that your concerns were not being taken seriously. That was never our intention.
We also understand that installing a solar system can be challenging, especially for customers without prior installation experience. While we provide manuals and technical support, we recognize that there is always room to improve our documentation and the clarity of our guidance.
Your comments have been shared with our customer service and technical support teams so we can improve both our products and our support process. We value all customer feedback and continuously work to provide a better experience.
If there are any unresolved issues with your order, we would appreciate the opportunity to review your case again and work toward a satisfactory solution. Please contact us with your order number, and we will be happy to continue assisting you.
