Sundial HomeReviews of sundialhome.com

Customer service was helpful getting me the product I needed to complete my installation. Shipping was very unreliable. I was told 5 days for shipping and it took much longer delaying my contractors and causing rescheduling. Customer service was not helpful with shipping issues

Customer service was very helpful, and the piece arrived very well packaged with no damage. It's a quality piece that I hope we can enjoy for years to come.

I did a lot of research on the purchase of this chair and found it to be reasonable in price and at the same time of good quality. I took the option of unpacking and assembling the chair. It was well protected and only two parts which slid together with no tools needed. The delivery time was better than average for receiving a furniture product and the delivery personal were professional and respected our property.

In and out fast - everything went fine

This company is very suspect. I feel like I was the victim of the classic bait and switch scheme. I placed an order for a coffee table that had a "coupon" for around 28% off. I got an email 3 days later that my order had been cancelled because the product was no longer available. I went back to the website, and just like the day I ordered, it was still showing in stock with 26 available. I called customer service, and they told me that the item was no longer available at the price I ordered at, so the system automatically cancelled my order. However, I was welcome to re-order it with the new "coupon" at 11% off, which by the way, made my total over $100 more. The rep apologized, but was very matter of fact, blamed the "system" and didn't offer any resolution except suggesting I reorder at the higher price. This was my first experience with this online retailer, and it will be my last. There are many others out there to choose from. Edited to include response to Sundial's reply: While I appreciate the swift reply, it just reiterates what I was told by customer service. It doesn't actually explain anything, and in fact, points the finger back at me like I am at fault for misunderstanding. Your website automatically applies the available coupon to an order. Nothing was entered on my part to receive the discount. I simply added the item to my cart and checked out. So, the million dollar question is...How was I able to complete the order on your website using an expired coupon that was automatically applied?

The ordering, notification and delivery processes were very efficient and professional. A 5-Star rating across the board.

Well packaged jupe table. Delivery team communicated well and was on time. Love the table and would buy there again.

I ordered a Pendant Light on 11/29 and received a shipping notice for 12/2. It was then changed to 12/11. It is 1/6 and still has not shipped. I have called Sundial 3 times. They say it was shipped but was ‘undeliverable” even though the UPS tracking states they still have not received the package yet. My issue with Sundial is their customer service department evidently feels their role is to report facts rather than actually ‘manage’ the problem. Each call I’m assured it will ship soon then it doesn’t. No urgency or ‘let’s get this fixed’. Still waiting and no shipping update. I don’t know if you intended this but your response implies I had something to do with this ‘so called undeliverable address’. I gave you the correct address when I purchased the pendant light and we have received multiple packages from UPS over the past year. To reply that you are correcting a problem not caused by me at no extra charge is misleading at best. BTW, I just checked the UPS shipping tracker that was never used (but I was assured it would be the one used) still has not changed stating that UPS still has not received the package from the shipper.