Sundial HomeWelcome to Sundial Home, your destination for premium home decor. Explore our curated collections, from luxurious lighting to elegant furniture and statement decor. Check out our Trustpilot reviews to hear from satisfied customers who've transformed their homes with Sundial.
Sundial Home (sundialhome.com) has 167 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Matt A.
They have beautiful products, and they are very accessible as a company, but be warned their return policy is extremely restrictive and they make no exceptions. Which is disappointing. So be double sure before you buy anything from them.
Heffley Aviation S.
The pricing was very competitive, and the product itself is attractive. However, delivery took longer than expected, and upon arrival and unboxing, we noticed that the doors were slightly unlevel on the hinges and there were a few dents in the iron finish that are noticeably visible.
Michael H.
Customer service was helpful getting me the product I needed to complete my installation. Shipping was very unreliable. I was told 5 days for shipping and it took much longer delaying my contractors and causing rescheduling. Customer service was not helpful with shipping issues
Response from Sundial HomeFeb 24, 2025
Hi Michael, We sincerely apologize for the shipping delays and any inconvenience this caused with your installation. We truly appreciate your patience and are glad our customer service team could assist in getting you the product you needed. We hope you're enjoying your outdoor heaters, and if there's anything else we can do, please don’t hesitate to reach out.
thebobwirecox.net
Overall I like the products and pricing. However after purchasing the interaction with Sundial was average at best. No easy method of communicating or getting online updates. What information that was available was poor and outdated. Once the product was scheduled for delivery I attempted to coordinate with the delivery service and ended up with an overseas agency. They were terrible and were lacking in providing customer service. They were communicating directly with me via text until the day of delivery when for some unknown reason they started calling my wife on her cellphone, even though I’m the one that placed the order and was listed as the primary contact. I would get rid of Metropolitan Movers, you would have received a better review had it not been for them. As it is I feel 3 stars might be too high a score. The actually delivery went well, the drivers were efficient and helpful. But that didn’t matter since the damage was already done. Please improve your customer portal and interface with better more up to date information. Get rid of Metropolitan Movers, there are many more delivery services than them.
