Sundial HomeReviews of sundialhome.com

Everything is perfect I would highly recommend Sundial homes . Couch and loveseat are very nice. Delivery crew was fantastic

I’ve purchased from them multiple times. Customer service is amazing, and shipping very fast. Thank you

Great End Table High Quality Fast Delivery Highly Recommended AAA+++!

I ordered a dinning table 2/16/25. It took 4 1/2 weeks to arrive, 3 1/2+ weeks it just sat in Metropolitan shipping companies warehouse until it was convenient for them to deliver it. It arrived damaged, a huge crack in the table base. I reported the damage to Sundial the same day it arrived. I sent photos, etc. When I spoke to customer service at Sundial Home I asked that the replacement be shipped with a different carrier as I didn't want to wait another 4 1/2 weeks while it just sat in their warehouse. They agreed and promised me several times that it would be expedited with a different carrier. It's taken two weeks for Sundial to even arrange for the replacement of my table base. I just received a call today from the same shipping company, Metropolitan, letting me know it would be delivered in three weeks. It's the same carrier and that is not expedited shipping as I was promised. I called Sundial Home and complained that this isn't what they'd promised me or what we had discussed. They basically told me there is nothing they could do, bs. I will never do business with this company again. They'll tell you whatever you want to hear, but won't follow through with their promises. I ordered my entire dinning room online (2/16/2025) on the same day, table, 6 chairs, rug and light. The rest of my dinning room, which was purchased through 3 different merchants all arrived within the same week I placed the order, except the table. Like the table, the rug and the 6 chairs were also shipped from the East Coast to Nevada where I live. None of the other items showed up damaged or sat in a warehouse for weeks (based on the tracking info). Had I known Sundial would be delivering my table via pony express I would never have ordered from them. When I ordered it, it stated it would arrive in 1 1/2 weeks. The customer service person told me because I didn't originally pay express shipping, that the replacement for the damage item would not be expressed shipped either. I guess it's my fault it arrived damaged. It's now been 6 1/2 weeks and it will be another 3 weeks, probably more, before I have a table I can actually use. Another point about the shipping company, they had originally given me an earlier delivery date, but called a couple days before I was expecting it to arrive to tell me it would be another 3 weeks because it wasn't convenient for them. The whole time it was sitting in their warehouse in Rancho Cordova. So it's not that they didn't have my table, it was in their warehouse, it just wasn't convenient for them. So I can only assume that the 3 week delivery date I was just given will wind up being 6 weeks before it actually arrives. Hopefully it won't show up damaged, but I have my doubts. I'm sure if it does Sundial Home will not do anything to rectify the problem for their customer. Don't purchase through Sundial Home, they don't stand behind the products they sell or their customers who order from them. I will never purchase anything from this company ever again, they basically lied to me and don't care that I still don't have a useable dinning room. I've already cancelled a function I had planned at my home because of this mess and have no idea when I can entertain at my home because I don't have a dinning table to sit at. It's now April 1st and I still don't have a table I can use. The enormous shipping boxes the table came in our cluttering up my house. Not a happy customer.

Furniture and delivery were GREAT. The person who called to schedule my delivery was NOT great. He was hard to understand and quite rude. Otherwise, good experience.

I am a very happy and satisfied customer. Sundial is the best. I just really want to commend your customer service team for a great job and wonderful experience. This was my first purchase with Sundial but won't be my last. I had some reservations with jumping on an internet item with such a great price but to see your company back that up with great customer service is a win win win! Thank you.

Much better price than other websites! So much better that I wasn't sure if Sundial Home was a legitimate business. This is a real company, and I am very pleased with the coffee table I ordered. Sundial didn't send an expected shipping date when I ordered, so that made me a little nervous - hence 4 instead of 5 stars. It was delivered one month after I placed the order.

Received defective large sofa and company has been non-responsive in resolution even after I followed all their guidance and started a ticket.