Sundial HomeReviews of sundialhome.com

I like what they are offering, nice stuff. At this point, I am concerned because they have had our money since last week, 9 days at this point. The pieces still indicate ordered but not shipped. Their customer service told me earlier in the week that it would ship by Thursday or Friday, hasn't happened. Their reported 7 to 10 day shipping did not account for 9 to 12 days just to ship the order. Hoping I haven't made a mistake, will update if indeed it ships.

Read the fine print before purchasing anything from Sundial. I bought a ceiling fan with yellow blades. When the room was painted, the blade color just didn't work. I requested and exchange (within a week of delivery) and was informed that company policy prohibited returns after 24 hours. The customer service agent I spoke with was 4/10 empathetic, but offered no solution or slack. I could not be connected to a supervisor. Yes, Sundial is a bit less expensive than Wayfair, but their return policy is horrific.

This company prices aggressively, but make sure you pay close attention to the return policy. 30% restocking fee and NO RETURNS after 24 hours. I needed a different version of the same fan (more expensive) and they wouldn't allow a return (even with restocking) even though I was buying another more expensive fan. Makes no sense.