Sundance CatalogReviews of sundancecatalog.com

I have always liked their clothes and quality on Sundance. However, lately I wonder what is happening to the company. I was promised a back order in February and it has yet to arrive. I have ordered a topaz ring and honestly, the quality of my cheapest fashion rings is better. Very sad... They keep changing the availability dates of clothing, too... Very sad for the price they’re asking on some items...

Terrible customer service for over priced items and shipping! My package was lost....most of the time I could not understand what customer service reps were saying...I was told fed ex driver delivered package but when I called fed ex..they told me my package was delivered by smartpost...I called Sundance back...they said it was already delivered by fed ex....back and forth..back and forth...so here I am out$100...Sundance is the WORST! Never will I order from them again!

I exchanged a defective top. they were so nice. no charge for shipping either way.

I ordered 2 items on 12/4 which said in stock and ready for delivery. I ordered them and then later when I checked why I didn't receive them I noticed it said, out of stock and expected...... One item was delayed a month and the 2nd item said shipment expected 1/20. I checked in today 1/26 and now they are saying item is expected in their hands mid February. If you like something and want it for the same season, don't buy it!!! I looked online today and they are still selling this and saying in stock when it has not been for 2 months!

I was a first time customer, signed up TWICE on their website, never received a welcome email, no free shipping promo - nothing. I contacted them TWICE to let them know and finally had a response that marketing only sends out any promos on your birthday. Thanks but no thanks. What great marketing and customer service.

My first & last experience... I ordered a pair of boots that I had to have. They didn’t have half sizes so the very unhelpful guy that I spoke with told me to “either order up a size or down a size.” I decided to go up. More than 2 weeks later I still hadn’t received the boots or even a confirmation email. Nothing. I called in and was told to “wait longer.” Finally they came close to 3 weeks later. Great looking boots but of course they were too big. I sent them back using their return label and here we are 6 weeks later and 5 emails later and still no refund. So now I’ve had to pay finance charges on the credit card. Now after 5 emails questioning why I haven’t been issued a refund, I’m told they have my boots but that the refund won’t be coming for another 3-5 weeks because they warehouse was closed for end-of-the-year sales and they process returns in the order they’re received. Here’s an idea,,,hire more people if that’s what it takes & don't shut down your warehouse for weeks at a time!! Poorly run business for sure.

THE MOST GARBAGE CUSTOMER SERVICE!! They use the most archaic system. I waited for an exchange for three months and never got it. After several attempts of getting answers out of customer service, I finally demanded a refund. They didn't even alert me of the refund. I LOVE their jewelry and am so sad that I cannot count on them anymore.

I'm not sure this will be published, but I hope so. If you read the catalog then you will know items are very expensive. I purchased from them a few times and had to send it all back. Things were damaged, a 7 ring size, which always fits, didn't even make it to my knuckle. Finally I got tired of getting excited for a purchase and always sending it back. I decided to write a negative review. They wrote me back and said my rating/opinion didn't meet the criteria for a posting. In other words if it's a negative opinion it won't be posted. This is a bad company, especially the prices and customer service!