Sundance CatalogReviews of sundancecatalog.com

Sundance shipping and handling charges are high. You may think that this leads to a faster and more efficient receipt of your item/s. You would be wrong. Sundance no longer sends you a confirmation email when you place your order because they do not want you to know how long it takes to actually ship an in stock item (and if it isn't in stock, they may continue to change the backorder date without any notification... you will need to go through the order process - without pressing 'place order' - again to see what current backorder date is for an item to get an idea of when you MAY receive your item). Apparently, getting an in stock item shipped out can take several days. Once your item is shipped, good luck getting accurate information from a customer service representative as to when you might receive the item. Sundance shipments always take a LONG time to make it from ship date to actually receiving the item. If you call to ask why your package has been sitting at a FedEx facility for three days after traveling for 5 days across a few states, customer service will tell you that they can't contact FedEx until after 7 business days to see what is going on. Or, a customer service representative may tell you that there were too many packages on a FedEx truck, and that is why it wasn't delivered that day (as estimated in their email message), but would be delivered tomorrow... even though tomorrow tracking will indicate that a message had been sent to Post Office to pick up the item. Why is it that a moderately high end company's shipping process operates like we are still using the Pony Express? This is just my most recent order experience (and it is only for one of the items on this order), which will be my last. My years of ordering from this company are over. Great items, bad customer service and shipping process. Not worth the headache.

Placed online order to Sundance Catalog on 5/17/2021. Wrong item received 5/20/2021. Emailed Sundance customer service 5/20/21 with order confirmation and photo of wrong item received, requesting corrective action by Sundance. As the error was entirely on the part of Sundance I expected Sundance to correct it (as other online merchants do). Sundance responded by email that I would have to: return the wrong item, complete the return information packing slip asking for exchange to original item ordered, include payment information for original item ordered plus shipping. Refund would be issued for wrong item once return received. I emailed the return information packing slip (photos) completed with wrong and original items but declined to pay for original item and shipping costs as the error was entirely Sundance's error. As of 6/2/2021, there was no response from Sundance, nor receipt of original item ordered. My email of 6/2/2021 was met by Sundance with directive by email to return wrong item, then they would take action. To say that Sundance is not trustworthy, nor competent, is an understatement. They make an error but want customer to be accountable. They provide no customer service and take no responsibility for their errors. Very BAD merchant!

For the prices of their merchandise....Customer service is horrible. They charge shipping for returns (on a $400 jacket). Have to wait for almost every order because it is on backorder. I love their style but that is not enough to get me to ever purchase again. They used to be so reputable...I don't know what happened, but they are an awful company.

Overpriced. Inconsistent quality. (Jewelry -- especially poor quality.) They do NOT pay for returns. Reviews of items do NOT ask for the most important information -- whether the item runs big, small or true to size. I always have to reorder something do I like in a different size and pay for the returns.

this company is a cess pool. that's being nice. Never received our order. I don't think they care one way or the other. had to go though our credit card. all I can do is spread this poisonous company around the community.

2024 Update: the issues appear to be resolved. 4 stars 2021: I have been ordering from this company for years. Something has gone astray with them lately. They are sending promotion codes which do not work (no error is returned but the discount does not apply either, and that's been happening for few months now). This is very unfortunate for a reputable company. I have to call customer service every time to have the promotion code applied and they deny having an issue. For the prices they charge they should have better technology (giving them the benefit of the doubt that they don't monkey with the codes intentionally). Additionally, the item history has no date sorting which makes looking up a purchased item very difficult.

The clothing is admittedly gorgeous and quite pricey, but what a poorly managed brand and company!! I ordered a top & a beach cover-up on Feb. 20th, but the Jeena cover-up was backordered til 02/26 which was fine by me. The top shipped quickly, was cute and fit mostly as expected. But over the course of the last 2 months, the backorder date for the cover-up was pushed back by days & weeks on a daily basis. I contacted support over and over, only to be told nothing beyond what I could see in the catalog. No one has any clue and allll sorts of excuses - the weather pushed delivery back, etc. etc. Why even have items in your catalog available to order when you don't have them and they can be backordered literally for MONTHS ON END???!?!? I've NEVER had this issue with any other company before, and customer service is essentially useless. My first vacation in over a year is in May and was once again told it was pushed back again from 04/16 to 04/30. I got fed up and cancelled. AVOID

I order frequently to find the items on backorder for four months. When I order, I do not see the "Out Of Stock" mentioned as it's not visible enough. This is unfortunate. In my opinion, they need to hire buyers who better understand the market opportunity. They are damaging their brand. I am about done with these guys after multiple occurrences. I ordered items as gifts two weeks ago and they will not be delivered until July - FIVE MONTHS LATER - REALLY???