Sundance CatalogReviews of sundancecatalog.com

I have purchased many items over the years from Sundance without problems. This year I had to return two items and just used the return label that came with the item. This was after discussing with an agent who barely spoke English but I think said would email me a label that never came. Both packages had gone into a dark hole. Fortunately I took a photo of one of the labels and noticed that it had no barcode and no delivery address. It did have my return address, so the post office returned it to me. I then mailed it to the return address in Utah via a new label I got from the post office. Let's see if I can at least get credit for one item. I will never buy anything from Sundance again.

Sundance cannot be trusted. It is nearly impossible to return something, they even send a bogus return label with the item(s) being purchased. This label has no postage and no real address, so it will not be accepted by the Post Office. By the time the Post Office returns the package(s) to you, you will have likely missed Sundance's deadline for returns. To get an authentic return label you have to call the company and they will admit that the return label sent with the item is bogus. And then good luck trying to get your refund. Items returned over 3 weeks ago, received 3 days later and still no refund.

I have been trying to return a shirt I purchased because it was abnormally large. First I requested a return label and received confirmation that it was under review. Then nothing. Next I tried to chat and was told to write a message. Still nothing. Finally I called and the person I spoke to said their return label maker is broken and there is no time-line for when it will be fixed. Really??? Right after Christmas? I feel scammed.

Looking at their new online site made me think I was looking at a Carol Wright catalog from the 1970s. The pictures were flat and made the items look cheap. Also the sale site went from classy to cheesy with everything ending in .97 or .98. I’m really disappointed in the new Sundance, it totally lost its magic.

I placed order for boots on 11/30/2024. When did not get them 3weeks later, called and told to give more time. Emailed on 29th with no response. Called again on 2nd and told boots have been on backorder and will refund me for the boots. Have not received the refund. Called again today and sitting on hold now for nearly an hour☹︎ Update, did finally receive refund for boots.

I'm not liking the new catalog look. It's now just like every other catalog. And there is less description of the items in it. I miss the girls that were in the catalog for years. Please bring back the Western and SW style, and the models we loved. The only change that would have been great would be to add middle aged models to the look since so many older women buy the clothes from the stores and catalog. You might now lose me as a customer.

The worst customer service!! I will never shop here again. I ordered boots Nov 9th- finally I called on the 16th of Dec _oh they're on back order!! No correspondence. It's now Jan 4th and still no refund!! Never shop there!!!

Terrible customer service. I ordered a jacket, which I liked, but the color was off from the website. I returned it and it was received in their returns department, but it's been 3 weeks and I haven't received my credit on my card. Each time I reach out they say they say it has been processed, but now I learn it hasn't. I feel like I'm getting the run around.