Diane
If I could give zero stars I would
If I could give zero stars I would. I decided to try the serum and ordered one bottle for one time. I was charged for three bottles with a subscription. Website indicates if you cancel within 3 hours they will refund I tried cancelling within 3 minutes. It is like being a hamster On a wheel. It just goes round and round with no resolution. I finally got an email saying they would cancel within 3 days if I wanted the one bottle. I responded no just. Cancel because I now do not trust it and have heard zero. They sent me an email to set up a consultation to go over how to use their product. Meanwhile I still have no cancellation and am back on The hamster wheel. I would steer clear of this product to avoid being charged $122 for Nothing. Update: thank you for your reply. Just one comment. I did select the one bottle one time order so implying that I missed it is untrue. I would caution everyone when purchasing that this needs to be thoroughly investigated prior to submitting the order button.
Response from Sun Coast Sciences LLCMay 1, 2026
Hi Diane, Thank you so much for taking the time to share your experience — truly. I’m so sorry for the frustration and confusion you went through. We never want any customer to feel stuck, unheard, or like they’re going in circles, and I completely understand why this felt so upsetting. I also want to personally thank you for bringing this to our attention. Feedback like yours genuinely helps us improve, and we take it very seriously because our goal is always to provide a smooth, supportive, white-glove experience from start to finish. To provide some clarity, our shopping cart does default to a subscription option, and a one-time purchase does need to be selected during checkout. That said, we understand how easy it is to miss in the moment, especially when you’re just trying something new. Because we process orders quickly to get them out as soon as possible, timing can be tight — which is why we’ve built in multiple ways for customers to quickly manage or cancel orders through their secure 24/7 Customer Account. We make this accessible through phone, email, chat, and our support page, and we aim to include it in every interaction so it’s always within reach. That said, your “hamster wheel” comment really stood out — and you’re absolutely right to call that out. In your case, the experience didn’t come together the way it should have. Our AI assistant did respond initially, but when there was a delay in follow-up, it lost context, which added to the confusion. On top of that, the consultation email you received came from a separate system used by our appointment-setting team. While your replies did reach us, we completely understand how receiving messages from different directions without clear continuity would feel frustrating. That’s on us, and we’re actively working on improving how these systems work together so this feels seamless moving forward. Most importantly, I want to reassure you that your order has been fully canceled and refunded, and there are no active subscriptions or further charges on your account. While we’re grateful we were able to resolve this for you, we know the experience itself matters just as much as the outcome. You deserved something smooth, simple, and supportive — and we fell short of that here. We truly value you, and we would love the opportunity to earn your trust back and provide the level of care and experience we’re known for. — The Sun Coast Sciences Customer Happiness Team