Sun Coast Sciences LLCReviews of suncoastsciences.com

Response from Sun Coast Sciences LLCAug 26, 2026

Thank you for sharing your honest feedback. We completely understand your frustration, and we’re sorry the length and frequency of the sales messaging left you feeling overwhelmed. We know your time is valuable, and we certainly don’t want anyone to feel like they have to sit through 45+ minutes of information simply to understand our products. I understand that our video presentations can feel a bit long. They’re designed that way so Dr. Rosenberg can fully explain the science behind our formulas, the research that goes into them, and the real-life results our customers experience. Many viewers enjoy getting that deeper insight before making a decision, but we completely understand that some people prefer a quicker overview. If you’d like to skip the video in the future, you can always visit our website directly to read about each product in our online store, or check out our FAQ section on the Support page for quick answers. We also want you to know that your feedback isn’t falling on deaf ears. We’ve passed your comments along to our marketing team for review as we continue looking for better ways to share important and helpful information without making it feel excessive or repetitive. We truly appreciate you taking the time to watch, give our products a try, and share your thoughts. We hope the products themselves speak for their value and that your experience with them is much more positive than your experience with our advertising. Thank you again for your candid feedback—it genuinely helps us improve.

Response from Sun Coast Sciences LLCJun 30, 2026

Thank you for taking the time to share your experience, Cynthia. We're truly sorry that your experience with us fell short of your expectations. We understand how frustrating it is to receive an order you believed had been canceled, and we're sorry for the confusion and disappointment this caused. We also understand that subscriptions can feel unexpected. Our subscription program is always optional, and customers can choose either a one-time purchase or a subscription during checkout. That said, we recognize it's easy to miss this when placing an order, and we're sorry if this wasn't as clear as it should have been. Customers can update, pause, or cancel their subscription at any time through their secure customer account or by reaching out to our support team for assistance. Because we work hard to process and ship orders as quickly as possible, there are times when an order has already entered fulfillment before a cancellation request is received. While we're sorry this happened in your case, we want to reassure you that every purchase is still covered by our 365-day satisfaction guarantee, so you're never stuck with a product you don't want. We're also sorry to hear you didn't see the results you were hoping for. We know how disappointing that can be, and we understand your frustration. Regarding the return process, we know paying for return shipping can feel like an inconvenience. Since we provide free shipping on all outgoing orders, customers are responsible for return shipping if they choose to send products back. To help make things easier, we often offer no-return solutions, such as partial refunds or store credit, for customers who would rather avoid the hassle of shipping an item back. If a customer prefers a refund instead, that's absolutely an option as well. Once return tracking is provided, we issue the refund right away. If tracking isn't available, the refund is processed as soon as the return is received and checked in by our warehouse. Cynthia, we're genuinely sorry this was your experience. We'd truly appreciate the opportunity to make things right. If you reach out to us directly, our team will be happy to review your account, answer any remaining questions, and work with you to find the solution that leaves you feeling completely satisfied. Your happiness means a great deal to us, and we'd love the chance to restore your confidence in Sun Coast Sciences.

Response from Sun Coast Sciences LLCJan 16, 2026

I’m so sorry for any hiccups with your bottle. What you’re describing is actually something we hear now and then, and the good news is: it usually just means the airless pump needs a little priming. This type of strawless pump is specially designed to keep your serum fresh, potent, and free from contamination. Try turning the bottle upside down and hitting it against the palm of your hand a few times, then pressing down on the dispenser up to 30 times to create the vacuum seal that gets things moving. I'd also recommend viewing this quick video: Using an Airless Pump Bottle https://www.youtube.com/watch?reload=9&v=W4C3j5hjx1E If you’ve already tried these steps and the pump still isn’t working, no worries—we’ve got your back and will happily send you a replacement. Please email us at [email protected] or call us at 1-888-281-6816 at your convenience. We’re really proud of the advanced science behind our formulas, and I want to make sure you get every last drop of those skin-rejuvenating benefits! Let us know how it goes—we're happy to help in any way we can.

Response from Sun Coast Sciences LLCDec 29, 2025

We're really sorry to hear that our Complete Neck Cream did not agree with your skin. We understand how frustrating that must be. Our formulas are made with carefully selected ingredients considered safe and effective for most skin types, but we also know that skin can be unpredictable and everyone responds differently. We absolutely do not wish for you to keep using a product that is causing you discomfort. We're also very sorry to hear that you had difficulties generating an RMA to start the return process. We have had a look at your account and are happy to see that our Customer Happiness team has provided you with an RMA over email. Since we offer free shipping on all outgoing orders, we kindly ask that customers cover the return shipping cost for items they no longer wish to keep. We are always here to help. We are sorry your experience has not been satisfactory thus far, but we will do everything we can to make this right.

Response from Sun Coast Sciences LLCDec 19, 2025

Thank you for sharing your experience. We’re genuinely sorry to hear you didn’t see the results you were hoping for, and we understand how disappointing that can feel. We want to reassure you that Sun Coast Sciences is absolutely not a scam. Our products are formulated with clinically studied ingredients, but results can vary from person to person based on factors like skin type, age, consistency of use, and overall routine. Many customers see gradual improvements over time rather than dramatic changes in the first few weeks. That said, every order is backed by our 365-day guarantee. If you aren't satisfied, we encourage you to reach out so we can troubleshoot, offer guidance, or arrange a refund. Our customer happiness team is always here to help and is committed to making things right. We’re disappointed we didn’t have the chance to connect with you directly, but we truly value transparency and the opportunity to earn trust through real support and real solutions.

Response from Sun Coast Sciences LLCDec 19, 2025

Thank you for taking the time to share your experience Leann. We’re truly sorry for the disappointment and frustration you felt, both with the product results and with how the return process went. We appreciate you giving us the opportunity to listen and clarify. We understand how discouraging it can be to use a product consistently—day and night—and not see the improvement you were hoping for. Everyone’s skin responds differently, and sensations like mild tingling or warmth can occur depending on skin sensitivity. This is exactly why we offer a 365-day guarantee, so customers have plenty of time to try the products and reach out if something doesn’t feel right or isn’t meeting expectations. Regarding subscriptions, we want to be very clear and transparent. Subscription options are always optional and offered only for additional savings. Customers must actively opt in during checkout, and we fully comply with all consumer protection requirements—subscriptions are never forced. That said, we’re truly sorry for any confusion, and our team is always happy to review an account, explain how it was set up, and stop any future shipments immediately if needed. For returns, customers are responsible for return shipping, which is standard in our industry, but we never want that to feel like a burden—especially after making a thoughtful commitment to try the product. We’re disappointed to hear that your interaction with our team felt lacking in compassion or that the return authorization didn’t include all eligible items. That’s not the experience we want for anyone. We would genuinely appreciate the chance to review your account, correct any oversights, and help bring this to a smooth and fair resolution. Support is available 24/7, and we encourage you to visit the support page on suncoastsciences.com for immediate assistance. Your feedback matters to us, and we remain committed to transparency, care, and earning trust every step of the way.