Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Sun Coast Sciences LLC (suncoastsciences.com) has 290 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
Sun Coast Sciences, suncoastsciences.com
Website
suncoastsciences.com
Category
Cosmetics & Makeup
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have only used 1week. And I have not let go off the products I have used for 20yrs. I am a little apprehensive as to letting go of my old regiment. So even been mixing the two a little of this and then using my cream night. I think I need to jump in for at least a month. I truly want to experience with one product and get a clear view.
Response from Sun Coast Sciences LLCMar 27, 2026
Thank you for sharing your honest experience—we completely understand where you’re coming from! It’s not easy to switch from a routine you’ve trusted for 20 years, and it’s perfectly natural to feel a bit apprehensive.
Easing into a new product the way you are is a great approach, and giving it a full month on its own can definitely help you see its true benefits more clearly. Skincare often takes a little time, and consistency really makes a difference.
We appreciate you giving us a try and being open to the process. If you have any questions along the way or want guidance on how to transition your routine, we’re always here to help!
E
E.
I couldn’t ask for a better response…
I couldn’t ask for a better response from this company. Ryan was ever helpful. I will order more products when needed.
Response from Sun Coast Sciences LLCMar 21, 2026
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience. Ryan will be especially happy to know his help made a difference. We truly appreciate your support and look forward to serving you again whenever you need us!
PM
Pat M.
Everything I buy from Sun Coast is…
Everything I buy from Sun Coast is always great. Works as directed and feels good on my face.
Response from Sun Coast Sciences LLCMar 20, 2026
Thank you so much for your kind words!
We’re thrilled to hear that you’re consistently enjoying your Sun Coast Sciences products and that they’re delivering the results you expect while feeling great on your skin—that’s exactly what we strive for.
We truly appreciate your continued support and are so glad to have you as part of our community. If you ever have any questions or need recommendations, we’re always here to help!
CH
Carol H.
Truly good customer svc.
They have really good customer svc.. I had called them right after I made the online order... And to shorten a long story , they didn't leave me hanging. I got a response about this particular situation, thru email & text.. without delay. And customer svc was really friendly , Ryan was so helpful . They didn't act like robots nor sounding like they were just reading a script lol
I give them a 5 star 😊
Response from Sun Coast Sciences LLCMar 20, 2026
Thank you so much for the amazing review!
We’re really glad to hear that your experience with our customer service team was a great one. It means a lot to us that you felt supported after placing your order and that you were reassured by our team keeping you updated throughout the process.
Ryan will be especially happy to hear your kind words — we’ll be sure to pass them along! We always aim to provide genuine, helpful support.
Thanks again for the 5 stars and for taking the time to share your experience. We truly appreciate it!
MJ
Michele J.
Horrible Experience - No Refund
I was intrigued by the product and decided to give it a try, adding one bottle to my cart and filling in my info. This was Feb. 20th. Before I could complete the order, however, I had to watch video after video, trying to get me to purchase more bottles and subscribe. After 20+ minutes of just trying to get through to complete the order for one bottle, I decided it wasn't worth my time and closed out. I never completed the order. Three days later, money was taken from my account. I emailed right away and was told the product had already shipped and I'd have to wait to receive it, then return it, before a refund could be processed. I did that (imagine that, the day of shipment was the same day I emailed) and per tracking they have received the product back, but still no refund. I tried emailing again and now my emails are "undeliverable", allegedly in violation of their spam policy. I can't get through to a person by phone and their online chat is useless (no actual person). I believe I'm being blocked intentionally as there is nothing offensive in my emails (other than the truth of disappointment and wanting a refund), and I'm using the same email address that went through two times previous. What a scam! I wish I just went on Amazon to try it as you can get it for the same price. I will tell everyone to avoid this company.
Response from Sun Coast Sciences LLCMar 21, 2026
Thank you for taking the time to share your feedback. We are truly disheartened to hear about the numerous obstacles that you faced and deeply regret that this was your experience with our services. We have thoroughly investigated your account and would appreciate the opportunity to clarify what happened.
For added convenience, we offer a 24/7 self-service return portal, so customers can start a return whenever it works best for them. It appears that when you contacted us on February 23rd, our virtual assistant directed you to this portal as a first step, with the option of speaking to a live agent if you require further assistance.
If a customer prefers to speak with a real person, our Customer Happiness team is available 24/7 by email, text, and chat, and daily by phone. We are always happy to help! As we did not hear back from you, the conversation was automatically closed by our virtual assistant.
We care deeply about having a return process that’s clear and easy to navigate. Our return policy is straightforward and applied consistently: customers are always eligible for a full refund on every bottle they return, and our team is here to support that process every step of the way.
When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return. Unfortunately, as you were having difficulty contacting us, we were not aware of your return, which is what caused a delay in the processing of your refund.
We recently tried to contact you by phone, but we were unable to connect with you. We have left you a voicemail and an email to ensure that you have all the information you need. We were able to track your return right away, and a full refund has been issued for you. The details of your refund have been emailed to you.
Please accept our apologies for the inconvenience you have experienced with your order and for the difficulties in reaching someone from our team. We would appreciate the opportunity to connect with you further to ensure that this matter is resolved to your satisfaction and so that we may address any remaining concerns you may have.
AN
AngelEyez
The product sounded amazing so I…
The product sounded amazing so I decided to give it a try. The only reason I actually tried it was because I could return it if I wasn't satisfied with the results. So I gave the product a try and I didn't see results so I decided to reach out to their customer service through email. Whoever contacted me was apologetic but didn't get me any recourse to send the item back. I reached out via email again and they instructed me to call a 1-800 number. I called to try and send the product back but the rep kept disconnecting the call. I did this 3 times! All 3 times the line disconnected. You can't tell me this is legit.
Response from Sun Coast Sciences LLCMar 13, 2026
Thank you for sharing your experience. We’re really sorry to hear about the frustration you had while trying to contact our support team and process a return. That’s certainly not the experience we want any of our valued customers to have.
We thank you for giving our products a try and want to assure you that we absolutely stand by our return policy, which is as follows:
Whether you buy just one bottle or several, every order comes with 1 year of purchase protection. If you don’t see or feel the difference, simply return all your bottles (full and empty) for a full refund of your purchase price. Don’t have all the bottles? No worries! We’ll refund you for everything you send back.
Whether it was a technical issue or a problem with our agent's connection, we'd love to investigate the issue further so we can prevent it from happening again.
Unfortunately, your review doesn’t contain enough information for us to review your account. Please contact us at 1-888-281-6816, email us at [email protected], or text us at 1-561-232-3612, so we can make this right.
We appreciate you bringing this to our attention and hope we can turn your experience around.
PM
Pattie M.
I ordered a new product and on the add…
I ordered a new product and on the add on page I ordered one bottle but was charged for 2. I called customer support and Jedi resolved my issue fast and efficiently.
Response from Sun Coast Sciences LLCMar 13, 2026
Thank you for your review! We're so sorry for the confusion with the add-on page, and we understand how frustrating that would have been for you! Thank you for giving us the opportunity to fix this for you.
We're glad to hear that our team was able to resolve the issue quickly and efficiently. Providing fast and helpful support is very important to us, and your feedback means a lot. If you ever need anything else, our team is always here to help!
CW
Cathy W.
Outstanding customer service.
I was so pleased with the excellent service I got from Nessie when I called in. She was pleasant, helpful, and knowledgeable. I was so impressed. I was waiting for the survey after the phone call and was quite disappointed when there wasn’t one for me to rave about how great she was. Glad I have this opportunity to commend such excellent service. She represented her company very well.
Response from Sun Coast Sciences LLCMar 7, 2026
Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear about your experience with our Customer Happiness team member, Nessie. She truly takes pride in providing friendly, helpful, and knowledgeable support, and your kind words will mean a lot to her.
We’re sorry the survey didn’t come through after your call. We attach a survey link at the bottom of our emails, but we’re very grateful that you took the extra time to recognize her here. It’s great to know she made such a positive impression.
Thank you again for your thoughtful review and kind words!
