Sun Coast Sciences LLCReviews of suncoastsciences.com

Response from Sun Coast Sciences LLCOct 22, 2026

Thank you for sharing your feedback. We’re truly sorry for the frustration and confusion you experienced with your order, and we appreciate the opportunity to address your concerns. We understand that our video presentation can feel lengthy. It’s designed to give Dr. Rosenberg time to explain the science behind our formulas, the research that goes into them, and the results customers have experienced. However, we recognize that some customers prefer a quicker overview. You can also visit our website directly to explore our products or find quick answers in the FAQ section of our Support page. Regarding the nine bottles of DermaBright MD you received, it’s possible that an optional add-on offer was presented after your initial purchase. These offers allow customers to purchase additional products at a discounted price and are combined with the original order for shipment. We understand how confusing this could be if you weren’t expecting the additional items, and we’re sorry for the concern this caused. We also apologize if our subscription options weren’t as clear as they should have been. Customers can choose between a one-time purchase and a subscription during checkout, and subscriptions can be managed, paused, or canceled through their secure customer account or with assistance from our support team. We understand that unexpected recurring charges can be concerning, and we’re glad you were able to access the cancellation option. We care deeply about having a return process that’s clear and easy to navigate. Our return policy is straightforward and applied consistently: customers are always eligible for a refund on every bottle they return, and our team is here to support that process every step of the way. We know paying for return shipping can feel like an inconvenience. Since we provide free shipping on all outgoing orders, customers are responsible for return shipping if they choose to send products back. To help make things easier, we often offer no-return solutions, such as partial refunds or store credit, for customers who would rather avoid the hassle of shipping an item back. If a customer prefers a refund instead, that's absolutely an option as well, and we honor that. When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return. Finally, we sincerely apologize for the 50-minute hold time. Our team has been experiencing higher-than-usual call volumes, but we recognize how frustrating it is to wait so long when you need help resolving an order concern. We’re genuinely sorry this experience left you feeling frustrated and unheard. We would truly appreciate the opportunity to review your account and make this right. Unfortunately, we're unable to locate your account from your review alone. If you're willing to share the email address or phone number used when placing your order through Trustpilot's private messaging feature, we'll be able to investigate thoroughly, determine what occurred, and most importantly, we’d love the chance to work with you directly to make things right. Our support team is dedicated to working with you to find a resolution as quickly as possible. We take experiences like yours very seriously because our goal is always to provide exceptional products backed by responsive, caring customer service. We hope you'll give us the opportunity to restore your confidence in us.

Response from Sun Coast Sciences LLCOct 17, 2026

Hi Joan, We’re truly sorry for the frustration and uncertainty this situation caused. We apologize for not giving you greater peace of mind sooner. Your DermaBright MD subscription has been canceled, and your refund was issued on October 13, 2026. Please allow up to 10 business days from the refund date for the funds to appear in your original payment method. The exact timing depends on your card issuer. Joan, we appreciate your patience and the opportunity to make this right. We understand that trust is earned, and we’re sorry this experience gave you reason to doubt ours. Thank you for giving us the chance to resolve this for you.

Response from Sun Coast Sciences LLCOct 10, 2026

Thank you so much for taking the time to share your experience. We're truly sorry to hear that you are not seeing the results you were hoping for. We completely understand how disappointing that must feel. Everyone's skin is different, and factors like age, skin type, and individual needs can all play a role in how products perform. Most importantly, we want you to feel confident in trying our products. That's why every purchase is backed by our 365-day guarantee. We'd love the chance to learn more about your experience and see if there's anything we can do to help. Our support team is always available to answer questions and support you however we can. Thank you again for your honest feedback. We truly appreciate you giving us a try!

Response from Sun Coast Sciences LLCOct 6, 2026

Hi Rita, We’re truly sorry for the frustrating experience you had. Receiving nine bottles of shampoo that you did not order, then having to contact us more than once to arrange the return, understandably made an already unexpected situation even more stressful. We also understand how frustrating it must have been to follow up about your refund and not receive the clear, timely assistance you were expecting. We sincerely apologize for the lack of continuity you experienced with our support process, including the difficulty you had communicating with our AI assistant after your return had already been received. You should never have had to explain the situation repeatedly or feel as though you were going in circles just to get an update on your refund. We take responsibility for that experience and appreciate you bringing it to our attention. We’re glad we were able to connect with you directly through our Loyalty Team and get everything resolved. A full refund was processed on October 3, and we reached out to you personally to confirm that the refund had been completed. We truly appreciate your patience throughout this process and, most importantly, the opportunity to make things right. Your feedback is valuable to us as we continue working to improve our customer service and make sure customers receive the clear, consistent support they deserve. Thank you again for giving us the opportunity to resolve this, Rita. We’re sincerely sorry that it took longer and required more effort on your part than it should have.

Response from Sun Coast Sciences LLCOct 3, 2026

Hi Rose, We’re truly sorry to hear about your experience and understand how frustrating it must have been to encounter unexpected charges and receive repeated messages during the ordering process. We take these concerns very seriously and would genuinely appreciate the opportunity to review your account and make this right. Unfortunately, we’re unable to locate your account from your review alone. If you’re willing to share the email address or phone number used when placing your order through Trustpilot’s private messaging feature, we’ll be able to investigate thoroughly, determine what occurred, and most importantly, work with you directly to make things right. Our support team is dedicated to finding a resolution as quickly as possible. We take experiences like yours very seriously because our goal is always to provide exceptional products backed by responsive, caring customer service. We hope you’ll give us the opportunity to look into this personally and restore your confidence in us. Warmly, Sun Coast Sciences Customer Happiness Team

Response from Sun Coast Sciences LLCSep 26, 2026

Hi Melinda, we’re truly sorry for the frustration and for how difficult it was to get your cancellation request resolved. We understand why this experience was upsetting, especially after reaching out multiple times. Giovanni, our Loyalty Team Manager, personally reviewed your account and email history, confirmed that your subscription is now fully canceled, and issued a full $44.95 refund for your September resupply order. You will not receive any additional automatic shipments or subscription charges. We also followed up with you directly to explain how the subscription was selected at checkout, provide your account access information, and make sure you have a clear way to reach us if you need anything further. Melinda, we genuinely appreciate you bringing this to our attention, and we hope the steps we’ve taken have helped make things right. Thank you for giving us the opportunity to personally address your concerns.