Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Sun Coast Sciences LLC (suncoastsciences.com) has 290 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
Sun Coast Sciences, suncoastsciences.com
Website
suncoastsciences.com
Category
Cosmetics & Makeup
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Customer service is amazing ! I hope the product will be as well ..
Response from Sun Coast Sciences LLCJun 12, 2026
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service team. We work hard to provide the best possible support, and your feedback means a lot to us.
We're confident you'll enjoy Sun Coast Sciences' product just as much, and we look forward to hearing your thoughts once you've had a chance to use it. If you ever need any assistance, we're always here to help!
VF
Vicki F.
Very silky
Very silky. Looking forward to the weeks ahead.
Response from Sun Coast Sciences LLCJun 10, 2026
Thank you for your review! We're so pleased to hear you're enjoying the silky feel of Total Package Serum. We look forward to being part of your skincare journey and hope you'll continue to see great results in the weeks ahead. We appreciate your support and look forward to hearing how things progress for you!
CL
Cynde L.
The product is easy to apply
The product is easy to apply. Feels great on and seems to be working to lift and decrease wrinkles.
Response from Sun Coast Sciences LLCJun 10, 2026
Thank you for your wonderful feedback! We're delighted to hear that you found Total Package Serum easy to apply and comfortable to wear. It's especially rewarding to know that you're already noticing lifting effects and a reduction in the appearance of wrinkles. We appreciate you taking the time to share your experience and are grateful to have you as a customer!
CC
Christine C.
After a week
After a week, I am already seeing differences in the texture of my face!
Response from Sun Coast Sciences LLCJun 8, 2026
Thank you for your wonderful feedback! We're thrilled to hear that you're already noticing improvements in your skin's texture after just one week of using Total Package Serum. It's always exciting when those early changes start to show, and we hope you'll continue to see even more benefits with consistent use. Thank you for choosing us and for sharing your experience!
KS
Karen S.
So far so good!
I’ve only been using the “Total Package Serum” for a couple weeks and I feel a difference in my skin. It feels more plump and softer. The lines are starting to soften as well. I am very much looking forward to the next moth or so to see if this continues.
Response from Sun Coast Sciences LLCJun 8, 2026
Thank you for sharing your experience! We're delighted to hear that you're already noticing improvements in your skin after just a couple of weeks with our Total Package Serum. These are exactly the kinds of results we love hearing about.
Consistency is key, and we're excited for you to see how your skin continues to respond over the coming weeks. We truly appreciate your feedback and the opportunity to be a part of your skincare journey!
SN
Sick NOT Broken B.
Bump at the start, but I feel we’re on the right track.
Update! The Loyalty Department reached out to me and explained the confusion and their sincere apologies. Apparently I was flagged due to a reference word in my email that had nothing to do with reselling products, (as I originally thought.) Thankfully they were extremely apologetic and promised me they would take extremely good care of ALL CUSTOMERS; not just specialists like myself. He definitely seemed extremely trustworthy and genuine. We will be restarting a testing period of the TPS, along with their cleanser . This is something that will take me many months to complete. However after the very kind and genuine conversation, I feel it’s only right to give the band another opportunity.
** previous review prior to a very kind and loving phone call from the brand.**
Absolutely AWFUL customer service! You see, I’m an MUA and Skin Care Specialist. Many of my clients asked if I would try their serum. First order, only one bottle when I ordered two. Plus the one I did receive lasted maybe two days. They did fix that issue. Then I went to order again because I do computer mapping (to see any actual results and that can take 6-8 months.) Somehow they flagged me as a reseller! I’ve NEVER resold a product! I’ve received millions of dollars in skin care and makeup from pretty much every brand! I’m known for gifting items to those that can’t afford something, or as a thank you. Never, ever, ever, have I sold even one product. Not that I’ve purchased, and not that I was sent! Remember, I made purchases (or tried to.) Now this company is not even apologizing! So, unfortunately I’m going to have to go to every skin and makeup account that I have (plus my makeup and skin influencer friends to spread the word that this company can’t be trusted.) Was the TPS nice? Yeah, it was decent. Was starting to prove a few improvements in mapping. But I can’t give a full review on the product as I couldn’t fully test. If they are using AI to flag people, they need humans! This was unprofessional and disrespectful! My order was from an email THEY SENT ME, buy three, get three. That would have worked perfectly for me to fully test. Unfortunately I can not recommend the brand as they aren’t professional at all. Even their “Happy Customer Service” it’s not happy, trust me! Very disappointed in this brand. In 26 years I’ve never seen such a thing.
Response from Sun Coast Sciences LLCJun 8, 2026
Thank you, Sara, for taking the time to share your experience. We're truly sorry that this situation left you feeling frustrated and disrespected. That was never our intention.
First, we'd like to acknowledge the fulfillment issue with your original order. We understand how disappointing it is when an order doesn't arrive as expected, and we appreciate the opportunity we had to correct that issue for you.
Regarding the more recent order, we completely understand why being flagged as a potential reseller would be upsetting, especially given your professional background and the fact that you were attempting to evaluate the product over time. We want to be very clear that this determination was not a judgment of your character, integrity, or intentions.
The review was triggered based on information provided during a previous inquiry regarding purchasing products for client testing and obtaining larger quantities of product. Because Sun Coast Sciences does not currently authorize wholesale, reseller, or third-party distribution arrangements, we closely review accounts when certain criteria are met. When that happens, decisions are made based on the information available at the time and are intended to ensure our policies are applied consistently and fairly.
The reason we take these reviews seriously is to protect our customers and the integrity of our products. When products are sold outside of authorized purchasing channels, we cannot verify how they have been stored, handled, or distributed before reaching the end user. This can create concerns around product quality, freshness, and authenticity. Unfortunately, like many brands, we have also encountered situations involving unauthorized online sellers and counterfeit versions of our products. Because customer safety and product quality are extremely important to us, we have policies in place to help ensure customers receive genuine products directly from the manufacturer and receive the support, guarantees, and protections that accompany those purchases.
We also recognize that some licensed professionals, practitioners, and specialists may wish to maintain inventory for client use or recommendations without engaging in online resale activities. In certain circumstances, exceptions may be considered after additional review. Because every situation is different, we evaluate those requests individually based on the information available at the time.
Sara, we genuinely appreciate your interest in our products, your professional feedback, and the time you've invested in evaluating them. If you would like our team to take another look at your account, we would welcome the opportunity to gather additional information about how you intended to use the products and conduct a further review. We are always willing to revisit decisions when additional context is available.
We appreciate you bringing your concerns forward and giving us the opportunity to address them.
MW
Mary W.
Excellent Customer Happiness Team!
My experience with the Sun Trust Sciences Customer Happiness Team on June 1, 2026 made me VERY HAPPY!! I called to order Reactivate, one of their newest products, and was very pleased with the outstanding customer service which I received from their team member, Joanne. She was very informative regarding this product and also recommended other products based on my needs. Their products are the best I have ever used and many of my friends and family members have commented on my refreshed face saying I look 20 years younger. Thank you Sun Coast Sciences! Mary Wallace, McLean, VA
Response from Sun Coast Sciences LLCJun 3, 2026
Thank you so much for your wonderful review! We are thrilled to hear that your experience with our Customer Happiness Team was such a positive one.
Joanne will be delighted to know that her product knowledge and personalized recommendations helped make your experience exceptional. Providing informative, caring service is something we take great pride in, and we're happy that we could assist you in finding the right products for your needs.
We're especially grateful to hear that you're enjoying ReActivate and that you've seen results that have earned compliments from friends and family. Your trust in our products and your kind words mean a great deal to us.
Thank you for being part of the Sun Coast Sciences family. We look forward to continuing to support you on your skincare journey!
JT
Janis T.
Beware the sneaky "subscription" fraud
Beware the sneaky "subscription" fraud. You have to cross your fingers, jump, turn, and spit over your shoulder to even get in to their website to see what they have stuck you with. That's after 2 rounds of $83 dollar un-ordered orders.
Response from Sun Coast Sciences LLCJun 5, 2026
Thank you so much for taking the time to share your experience, Janis. We’re sorry to hear about your experience and would appreciate the opportunity to make this right. We never want any customer to feel stuck, unheard, or like they’re going in circles.
We understand that automatic reorders can feel frustrating if they’re unexpected. Our subscription program is always optional, and customers can choose to select “one-time purchase” during checkout. That said, we understand how easy it is to miss in the moment, especially when you’re just trying something new. Additionally, customers can manage, pause, or cancel their subscription at any time through their account or by contacting our support team for assistance.
To address your concerns and ensure that this situation is fully resolved, we have canceled your subscription for Total Package Serum, so you won’t receive any future orders.
Unfortunately, we were unable to cancel the current order since it had already shipped. However, because we are committed to making things right and turning your experience around, it is our pleasure to let you know that a full refund has been processed for you and that you can keep the order as a special gift from our team.
We attempted to reach you by phone, but were unable to. We have sent you an email to ensure you have all the information you need, including the tracking number of your shipment and the transaction details for your refund.
Once again, Janis, we apologize for any inconvenience this may have caused. We truly value your continued patience and trust. At Sun Coast Sciences, we take great pride in providing exceptional service, and I am confident that we will resolve this matter to your satisfaction.
