Sun Coast Sciences LLCReviews of suncoastsciences.com

Response from Sun Coast Sciences LLCMay 28, 2026

We’re truly sorry for the stress and frustration this experience caused you. We completely understand how concerning and unsettling it would feel to see an order you don’t believe you placed, and we appreciate you taking the time to share your concerns. After carefully reviewing the situation, we found no indication that your personal or financial information was obtained through our systems. Orders placed online require billing and shipping information to be entered during checkout, and we do not have the ability to independently access customer credit card or PayPal account credentials. Even though the order had already shipped before we were contacted, we still processed a full refund for you promptly because we never want a customer to feel stuck or unsupported. Tracking associated with the shipment also shows the package was delivered to the shipping address entered at checkout. See tracking: https://tools.usps.com/tracking/9261290140407418088820 We also want to reassure you that your contact information has been fully removed from future marketing communications. At Sun Coast Sciences, we genuinely value customer trust and take privacy concerns very seriously. If you believe your accounts or devices may have been compromised in any way, we strongly encourage you to work directly with your financial institution or PayPal to review account activity, update passwords, and take any additional security measures they recommend. While we understand this experience may have damaged your confidence in us, we do sincerely regret the frustration it caused and wish you all the best moving forward.

Response from Sun Coast Sciences LLCMay 27, 2026

Thank you for your feedback! We're so glad to hear you found Total Package Serum easy to apply. While our formula doesn’t contain any added synthetic fragrances, it does have a light scent thanks to its natural extracts. Most customers describe it as subtle, clean, and refreshing — and we are glad that you are enjoying it! We appreciate your support and hope you continue loving the experience!

Response from Sun Coast Sciences LLCMay 26, 2026

Thank you so much for sharing your experience with our Customer Service team! We’re incredibly happy to hear that our team was able to quickly spot the unusual order activity, keep your account protected, and assist you promptly with your cancellation request. Your kind words truly mean a lot to us, and we’ll be sure to pass along your feedback to the team — they’ll be thrilled to hear it. Thank you again for your trust and support!

Response from Sun Coast Sciences LLCMay 23, 2026

We’re sorry to hear you’re not seeing the results you hoped for just yet with Total Package Serum! Everyone’s skin is unique, and sometimes it takes a bit of fine-tuning to discover what works best for your individual needs. The good news is — our team is here to help you get back on track. Here are a few ways to help maximize your results: Stay consistent: Total Package Serum is designed to work gradually. For best results, apply as directed — typically once or twice daily — for at least 8-12 weeks before evaluating progress. Use the right amount: A little goes a long way. Applying more than recommended won’t speed up results and may reduce absorption. Start with clean, dry skin: Applying to freshly cleansed skin allows active ingredients to absorb more effectively. Pair it wisely: Products containing strong acids, exfoliants, or retinoids can interfere with results. If you’re using multiple treatments, try applying them at different times of day. Hydrate and protect: Following with a quality moisturizer and daily SPF can help your skin retain hydration and stay balanced. Consider your overall wellness: Hydration, diet, and sleep all play a role in your skin’s appearance. If you’ve been consistent and still aren’t seeing the results you’d hoped for, we’d love to help fine-tune your approach. We would be happy to arrange for a quick review with one of our Wellness Coaches. During your review, our team can go over your current routine, discuss how you’re using Total Package Serum, and explore ways to enhance and accelerate your visible results. Our goal is to help you feel confident and satisfied with your experience — and we’re happy to guide you every step of the way. Please reach out to our Customer Happiness Team, and we would be delighted to support you further!

Response from Sun Coast Sciences LLCMay 23, 2026

Thank you so much for sharing your wonderful experience! We’re truly honored to hear that Sun Coast Sciences has made such a noticeable difference for your skin. Knowing that our products are helping you achieve outstanding results means the world to us. Your kind words and support are deeply appreciated, and we’re grateful to be part of your daily grooming routine!

Response from Sun Coast Sciences LLCMay 23, 2026

Thank you for your feedback! We’re so glad you found our team and products helpful. We truly appreciate your support and look forward to serving you again!

Response from Sun Coast Sciences LLCMay 23, 2026

Thank you so much for your kind words and support! We’re delighted to hear that you had an excellent experience with our customer service team. Building trust through reliable service and strong customer relationships is very important to us, and we truly value your patronage. We look forward to serving you again in the future!

Response from Sun Coast Sciences LLCMay 23, 2026

Thank you so much for taking the time to share your experience, Sherie. We’re sorry to hear about your experience and would appreciate the opportunity to make this right. I completely understand how that can feel confusing — and I truly appreciate you bringing it up. What likely happened is that after completing your first order, our system offered you an ​​​exclusive add-on offer — an optional additional order that many customers choose to take advantage of to stock up at a deeper discount. It doesn’t replace your original order — it simply adds to it. Both the initial and add-on orders are combined into one shipment for your convenience, so everything arrives together. Because we process orders quickly to get them out as soon as possible, timing can be tight — which is why we’ve built in multiple ways for customers to quickly manage or cancel orders through their secure 24/7 Customer Account. We make this accessible through phone, email, chat, and our support page, and we aim to include it in every interaction so it’s always within reach. The great news is that you’re still fully protected by our 365-day guarantee on each item. When mistakes happen, we want to make sure you’re only keeping what you truly want. We care deeply about having a return process that’s clear and easy to navigate. Our return policy is straightforward and applied consistently: customers are always eligible for a full refund on every bottle they return, and our team is here to support that process every step of the way. When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return. We would appreciate the opportunity to connect with you further to ensure that this matter is resolved to your satisfaction and so that we may address any remaining concerns you may have. Unfortunately, your review doesn’t contain enough information for us to review your account. Please contact us at 1-888-281-6816, email us at [email protected], or text us at 1-561-232-3612, so we can make this right. Feedback like yours genuinely helps us improve, and we take it very seriously because our goal is always to provide a smooth, supportive, white-glove experience from start to finish.