Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Sun Coast Sciences LLC (suncoastsciences.com) has 290 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
Sun Coast Sciences, suncoastsciences.com
Website
suncoastsciences.com
Category
Cosmetics & Makeup
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They automatically signed me up for product renewal without me knowing. It's really a scam. They said you might not have noticed but you are signed up for automatic renewal. Then, trying to get a hold of a real customer service person is next to impossible. The live chat just disconnected without answering further questions.
Response from Sun Coast Sciences LLCJun 3, 2026
Thank you so much for taking the time to share your experience, Nancy. We’re sorry to hear about your experience and would appreciate the opportunity to make this right. We never want any customer to feel stuck, unheard, or like they’re going in circles, and I completely understand why this felt so upsetting.
To provide some clarity, our shopping cart defaults to a subscription option, and a one-time purchase does need to be selected during checkout. That said, we understand how easy it is to miss in the moment, especially when you’re just trying something new. The good news is, you’re always in control. You can manage, update, or cancel your subscription at any time through your Customer Account: help.suncoastsciences.com. Additionally, our Customer Happiness Team is always here for you.
The great news is that you’re still fully protected by our 365-day guarantee on each item. When mistakes happen, we want to make sure you’re only keeping what you truly want, and our team is here to support that process every step of the way.
After investigating your account, it appears that the experience didn’t come together the way it should have. Our AI assistant did respond initially, but when there was a delay in follow-up, it lost context, which added to the confusion. While your replies did reach us, we completely understand how receiving messages from different directions without clear continuity would feel frustrating. That’s on us, and we’re actively working on improving how these systems work together so this feels seamless moving forward.
We truly value you, Nancy, and would appreciate the opportunity to connect with you further to ensure that this matter is resolved to your satisfaction. We were unable to reach you over the phone, but a member of our dedicated Customer Loyalty Team will be reaching out again to ensure we can provide the level of care and experience that you deserve.
Feedback like yours genuinely helps us improve, and we take it very seriously because our goal is always to provide a smooth, supportive, white-glove experience from start to finish.
DD
Denyce D.
You can cancel your subscription, but they still sent it and charge it for it
First of all the product does not work on me. Somehow I got signed up for a subscription which popped up in my email on 23 May. I canceled that subscription that day but still received the product was charged for it. Now I have to go through the hassle of sending it back in order to get a refund, plus I have no idea if I have canceled all the future subscriptions. Unless you are happy to receive the product and pay for it on a consistent basis and no longer wish to cancel, this is probably a good company to do business with. Otherwise, I would say it’s a little bit of a scam.
Response from Sun Coast Sciences LLCJun 3, 2026
Thank you so much for taking the time to share your experience, Denyce. We’re truly sorry for the frustration this caused you and completely understand how upsetting it must have felt to receive a shipment notification and charge so soon after starting the product, especially before having enough time to properly evaluate your results.
To provide some clarity, our shopping cart defaults to a subscription option, and a one-time purchase does need to be selected during checkout. That said, we understand how easy it is to miss in the moment, especially when you’re just trying something new.
Because we process orders quickly to get them out as soon as possible, timing can be tight — which is why we’ve built in multiple ways for customers to quickly manage or cancel orders through their secure 24/7 Customer Account. We make this accessible through phone, email, chat, and our support page, and we aim to include it in every interaction so it’s always within reach. What likely happened is that your order was already too far along in the shipping process to cancel when you attempted to do so through your customer account. I sincerely apologize for any inconvenience this may have caused.
Your feedback is incredibly important to us, and we sincerely apologize if the subscription process felt unclear or in any way. That is never the experience we want our customers to have. The great news is that you’re still fully protected by our 365-day guarantee on each item. When mistakes happen, we want to make sure you’re only keeping what you truly want.
We would appreciate the opportunity to connect with you further to ensure that this matter is resolved to your satisfaction. A member of our dedicated Customer Loyalty Team will be reaching out to you personally.
We truly value you, and we would love the opportunity to earn your trust back and provide the level of care and experience we’re known for.
RB
Rhonda B.
Giovanni was an excellent agent and he…
Giovanni was an excellent agent and he should be recognized for his outstanding customer service skills. He was reassuring throughout our many phone calls. He was patient and kind.
Response from Sun Coast Sciences LLCJun 2, 2026
Thank you for your wonderful review. We’re delighted to hear that Giovanni provided such outstanding service and support. His patience, kindness, and reassuring approach are qualities we greatly value in our Customer Happiness Team, and it’s rewarding to know he created a positive experience for you.
We will be sure to share your kind words and recognition with Giovanni. Thank you for taking the time to acknowledge his efforts and share your feedback. We appreciate the opportunity to assist you and look forward to serving you again.
Stay beautiful, inside and out!
LP
Laura P.
I like that it helps with my fine lines…
I like that it helps with my fine lines and is an all in one daily product. I use it every morning and my skin looks amazing.
Response from Sun Coast Sciences LLCJun 1, 2026
Thank you for sharing your experience! We're thrilled to hear that Total Package Serum has become a part of your daily routine and that you're seeing such great results. It's wonderful to know that the all-in-one formula is helping with the appearance of fine lines while keeping your skin looking amazing. We truly appreciate your feedback and thank you for being a valued customer!
SL
stephanie L.
Third review and WOW! What a difference
This review follows the ones I wrote recently, less than favorable, not because of the product, but because of the advertising on Facebook. But, I am pleased to be able to say I was wrong, and it is primarily because of one man's devotion to his job, and his conviction that without the customer, there can be no lasting business. When I became tired of the run around I was getting in answer to a simple question about why I was seeing false advertising, their Loyalty team Manager stepped in. I didn't question the quality of their products. I questioned their advertising integrity. I was on their online site, bought one item and was immediately offered a "deal." Long story short; after an exasperating series of texts from 5 different customer service reps trying to convince me I was making a mistake, my temper flared, and Giovanni stepped in. The result was, I am happy to say, more than what I had expected considering the problems I was experiencing. I received a text from a gem of an employee, who I am happy to say, cared enough to stay with me, no longer passing me around from one rep to another. This man was exceptional in his sincere approach to my issue. From the first day he texted me, his demeanor was amazing. This was someone who truly cared about the customer, in this case, me. He was honest, honorable and gave new meaning to the word integrity. I didn't question the quality of their products. I was dealing with false advertising and then customer service reps trying to convince me I did not see what I saw. Giovanni came onto the scene after being informed of the problems I was having. This is the kind of interaction that is real, not just an employee trying to convince me I was mistaken. He had looked into every text and all I had been subjected to and he stepped in to personally see to it that I understood that he had taken the time to thoroughly look into the issue. The first thing he did was to apologize for the way I had been treated. He felt that I hadn't been treated well and was quite upset abut it. The first thing I appreciated was that he wanted me to explain and he actually listened to me; every word. That is rare in business today, and he was good to his word, never one time interrupting. And since then, he has continually written and called to ask how I was feeling about the end result, which was his decision to see to it that employees receive training he felt they needed to help them see the importance of truth, and understanding that a customer is the backbone of any company. They are the ones who keep a company alive by not only buying the product, but spreading the word, and depending on what that word happens to be, the business they are dealing with will either grow or die. Giovanni was an amazing person. He was the epitome of the kind of employee that any company would be proud to have. Dealing with him almost on a daily basis was like stepping back in time to the days when the customer was treated as though they were important. He listened, asked good questions, and I am more than happy to say that my first impression of this company was not what I think today. Giovanni saw to it that I understood that he was aware that the fault was with his employees and they would now learn the importance of truth, honesty, honor and integrity. These few words will make or break a company, and he was completely devoted to Sun Coast making the customer understand how important the time they spend with their customer is. What a breath of fresh air it is to feel as though we count. The answer to any problem of this magnitude is to understand that they can be a company that is here today and gone tomorrow, or one that we will see many years down the road. I think that this is one whose name will grow as time passes. In this day and age, it is refreshing to know that Sun Coast is doing its best to better itself when it comes to customer care. Now, the big question is "are the products as good as their Loyalty manager?" I have an arsenal of their products that I am just beginning to use. I am a bit old to expect a major difference, but I will say this. It has been less than a week since I started using their facial products and though I think it may take a bit longer to see a big difference in the "fine lines" (mine are more like deep ruts in a road), there is a major difference in the feel of my skin. It is so much softer and this is usually the first signs of success in a product. If it accomplishes nothing more than that, I will say this is an amazing product. I am almost 80 years old and I will take anything I can get, especially with a company who cares enough to see to it that they have happy, beautiful customers. Carry on Sun Coast. And remember one thing. You are more than lucky to have an employee like Giovanni. He is what will be the cause of Sun Coast's success. This is my feeling only but look for more even better.
Response from Sun Coast Sciences LLCJun 1, 2026
Thank you so much for taking the time to share this thoughtful update. Your willingness to revisit your experience and provide such detailed feedback means a great deal to us.
First, we'd like to sincerely apologize again for the frustration and disappointment you initially experienced. We understand how important trust and transparency are, and we're grateful that you gave us the opportunity to address your concerns.
We're especially touched by your kind words about Giovanni. He is a valued member of our team, and your recognition of his dedication, integrity, and genuine care for our customers will mean a great deal to him. We believe every customer deserves to feel heard, respected, and supported, and we're pleased that Giovanni was able to provide the level of service and attention you deserved.
Your feedback has also been invaluable in helping us identify areas where we can continue to improve. We are committed to learning from every customer interaction and using those experiences to strengthen our processes, training, and overall customer experience.
We're equally delighted to hear that you've already noticed your skin feeling softer after just a short time using our products. While visible improvements in the appearance of fine lines and other signs of aging can take time, we're excited to be part of your skincare journey and look forward to hearing how your results continue to develop.
Thank you again for your honesty, your patience, and your generous words. Customers like you help us grow and improve every day. We are grateful for the opportunity to earn back your confidence and are honored to have you as part of the Sun Coast Sciences family.
Warmly,
The Sun Coast Sciences Team
DO
Dorothy
Company support
Feels great going on and after. I have had good customer service with emails encouraging me and telling ne how to use the product properly.
Response from Sun Coast Sciences LLCJun 1, 2026
Thank you for your kind review! It's great to hear that Total Package Serum feels great on your skin.
We're also delighted to hear that you've had a positive experience with our customer support. Providing helpful guidance and ongoing encouragement is an important part of helping our customers get the most from the product.
We appreciate your feedback and are always here if you need any further assistance. Thank you for choosing us!
SN
Sam N.
Not perfect but AMAZING!
I have purchased numerous products from Suncoast Sciences and have not only received exemplary customer service I have NEVER ONCE had a problem in returning and obtaining a refund. Their return policy is OUTSTANDING! You have 365 days to return a product which shows they have confidence in their products. It saddens me to read negative reviews and my only explanation it was the individual rep they dealt with ( let's face it there's always a couple bad ones in every bunch you're dealing with human beings) not the company itself. I do agree the dark spot remover did not work for me, but my refund was no hassle. I will continue to purchase products from Suncoast Sciences. They are TRUST WORTHY!!!! ( I'm Jackie.. Sam is my husband. :)
Response from Sun Coast Sciences LLCMay 30, 2026
Hi Jackie,
Thank you so much for taking the time to share your experience and for your continued support of Sun Coast Sciences. We're truly grateful for your kind words about our customer service team and our 365-day guarantee.
We understand that not every product works the same way for every individual, so we especially appreciate your honest feedback. Our goal is always to make sure customers can try our products with confidence, which is why we stand behind our products.
Your trust means a great deal to us, and we're delighted to hear that you've consistently had positive experiences with both our products and our customer service. We'll be sure to share your comments with our team.
Thank you again, Jackie (and Sam!), for being a valued part of the Sun Coast Sciences family. We look forward to serving you for years to come!
LC
Louise C.
I purchased their cream its suppose to…
I purchased their cream its suppose to fade brown spots, well i went through 2 bottles and this dose not work. Customer service said keep using !!! ? Two bottles and nothing. Not helpful at all. This product dose not work very disapointing
Response from Sun Coast Sciences LLCJun 1, 2026
Thank you for sharing your feedback, Louise. We're truly sorry to hear that DermaBright MD has not delivered the results you were hoping for, and we understand how frustrating that must be after using two bottles.
Because everyone's skin is unique, the time it takes to see visible improvements can vary depending on factors such as skin type, the nature of the discoloration, and overall skincare routine. While many customers experience positive results, we understand that every individual's journey is different. The good news is — our team is here to help you get back on track.
After reviewing your account, we can see that you contacted our support team in January regarding your concerns. We were glad to provide guidance at that time, but unfortunately, we haven't heard from you since. We would have welcomed the opportunity to continue working with you and explore additional ways to support your results.
Our Wellness Coaches are available to review your current routine, discuss how you're using DermaBright MD, and provide personalized recommendations that may help optimize your experience. We believe that ongoing support is an important part of helping our customers achieve their skincare goals.
We'd also like to remind you that every Sun Coast Sciences order is backed by our 365-day guarantee. Our goal is always to ensure our customers feel confident and supported, and we're committed to finding a solution that works for you.
Please reach out to our Customer Happiness Team at your convenience. We'd be delighted to assist you further and discuss the options available to you.
