SuncentAutoShop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
SuncentAuto (suncentauto.com) has 142 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Auto Parts & Wheels · Concord, California
Excellent
Auto Parts & Wheels · Petaluma, California
Excellent
Auto Parts & Wheels · Redondo Beach, California
Excellent
Auto Parts & Wheels · ELK GROVE, California
Excellent
142 approved reviews, newest moderated first
Joey B.
You guys have always done a good job thanks
Response from SuncentAutoJan 18, 2024
Dear, Thank you very much for your message. I'm delighted to hear that our product and service have provided you with a positive experience. If you have any further inquiries or need assistance, please feel free to reach out to us anytime. We'll be prompt in addressing your needs. Wishing you a pleasant day. Best regards,
Richard N.
Quick delivery
Response from SuncentAutoJan 11, 2024
Thank you very much. I hope you will have good product expreince.
Issa S.
They stole pictures from the rough country website and used them for a product that doesn’t match the pictures and they never answer there phone or reply to emails when you try to return. Absolute scam. Avoid this terrible company at all costs
Response from SuncentAutoJan 11, 2024
Hello, Firstly, I sincerely apologize for any inconvenience caused. Secondly, if you are willing, I can assist you in resolving your issue. Please provide me with detailed information about the problem you are experiencing. At the same time, it's important to clarify that we are a manufacturing company with our own product, research and development, and production departments. If you have encountered delays in email responses, kindly check your spam folder to ensure our messages are not being filtered there. Alternatively, you can provide me with your email address, and I will look into it and expedite the process. I apologize once again for any inconvenience this may have caused. Best regards.
ANABEL R.
Excellent service
Response from SuncentAutoJan 11, 2024
Thank you for your affirmation; we will continue to strive for excellence. If you encounter any other issues, feel free to contact us at any time.
Angel H.
These people also run an insurance scam they have a couple more scams they run pay attention to who u deal with there are alot of bad people in this world that love to steal people's hard earned money. So stay clear of this scam. Some people do receive what they ordered but very cheaply made this is how they can continue to do scam why do u think u can never get a hold of them
Response from SuncentAutoJan 11, 2024
Dear, Firstly, I sincerely apologize for any inconvenience caused. Secondly, if you are willing, I can assist you in resolving your issue. Please provide me with detailed information about the problem you are experiencing. Once again, my apologies. Best regards.
Johnny
Ordered some spacers after receiving them and noticing they were not hubcentric and cheaply made decided to ship them back, it took two months back-and-forth emails and phone calls pictures, etc. Even though they sent me a paid shipping label after I told them the issue which they wanted me to pay shipping for in the beginning, they ended up only refunding me without the shipping cost, horrible company, customer service. Emails end up in your junk folder and several that I’ve sent either never make it or receive any back from them. I rarely do reviews, but this company was so bad I had to. I will find other places as well to spread the word, Better Business Bureau should be contacted, considering all the bad reviews that they have acquired.
Response from SuncentAutoDec 26, 2023
Dear Johnny, We regret to hear that the product cannot meet your needs. We are sorry to say that for non-quality issues, customers will be responsible for shipping costs to send the items back, and you can refer to the return policy for details in our website. We will recommend customers to check the product description and use our Select Vehicle to fill in the vehicle info required so that they can get the correct car parts. If the issue with your order did not get solved, feel free to let us know and we will do our best to get this settled down. Again, sincerely apologize for all the disappointment! SuncentAuto Support Team
Robert T.
Easy 90 day returns are not easy! Can't even get the information on how to make a return. The representative told me I would get an email with instructions. I did not. Called back, they do not answer. I would not recommend this company!
Response from SuncentAutoDec 26, 2023
Dear Robert, We are sorry that our customer support did not help you with the return in a timely manner. Kindly note that we have extended our customer service time and normally customers will get a response within 24 hours. Customers' satisfaction is our top priority. We will document your voice for further improvement. If you still did not get the help with the return, please contact us again via customer support email and we will get back to you within 24hours. SuncentAuto Support Team
YOUSSEF/SHERIF
great product & fast shipping
Response from SuncentAutoDec 26, 2023
Dear Customer, We are delighted to have you as our customer. We appreciate you taking the time to share your experience with us. It means a lot! Thank you for choosing SuncentAuto, and we wish you a lovely day! SuncentAuto Support Team