Luis S.
Missing parts and crappy customer service
Bought a full dpf and egr kit from them. Dpf kit came in and was missing 3 pieces! Egr kit came in and was missing 2 pieces! Called customer support and they said someone would reach out by email later in the night, not during regular business hours. They didn’t email me until 11:00pm. All for them to say that they “don’t have individual parts in stock and won’t be able to send me what I’m missing“, however they gave me an option to get a $70 refund to buy the individual parts. This company is a scam don’t buy from them unless you’re looking to be disappointed.
Response from SuncentAutoOct 23, 2026
Dear, We sincerely apologize that we didn’t provide you with the service experience you deserved. Although our inventory is generally sufficient and out-of-stock situations are rare, if a product does become unavailable, we actively contact customers to offer alternative solutions, such as a partial refund or a replacement, to ensure they are not left at a disadvantage. We deeply regret the inconvenience this situation has caused you. Your feedback is important to us, and we will continue working to improve our customer service and provide a better experience in the future. Thank you for your understanding and patience. Best regards,