Maria R.
At first they were out of my choice
At first they were out of my choice, but they were very helpful in finding a replacement of my liking great work.

Sunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent

Hair Care & Styling · Worcester, Massachusetts
Excellent

Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
584 approved reviews, newest moderated first
Maria R.
At first they were out of my choice, but they were very helpful in finding a replacement of my liking great work.
Michelle S.
I place an order a few weeks ago and then I received and email stating that my order could not be complete due to customization issues, after the monies was taken from my account I tried to reach out without any luck customer service was the worst without any help whatsoever then I was told my order could not be found several time so they stopped contacting me, they have my money and I have no wig/hair just awful..
Response from Sunber HairJul 5, 2025
Hi, Michelle, we are so sorry for the inconvenience you had before. But please trust that we never meant to delay the processing time or reply, especially there is time difference between us. And we indeed thanks for choosing our brand at first time. And in order to avoid late reply, our specialized customer service can follow your order. However, we can’t find your order with your name “Michelle snipes”. If possible, could you pls leave us your order number or email address here? Then our specialized customer service could get in touch with you and follow the update all the time. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.
Chantell R.
The hair is amazing, i just had to order another wig as soon as i received the first one. And the service i got from the customer contact was great, they are so attentive. Thank you Sunber Hair, I'm getting good compliments for the hair and my friends are interested in where I'm buying my hair.
Marki
Customer service is top notch. Quick responses from customer care team. Very satisfied.
chelsie W.
Great Communication and Customer Service. I have been shopping with Sunber Hair for years. Never disappointed!
Naomi
THIEVES got a text at 4am saying they can’t complete my order as it needs “customization” Now either trying to get my money back is impossible Customer service is HORRIBLE no one here cares about the time change Fix your customer service NEVER ORDER FROM THESE PPL had to go through legal at my bank to get my money back
Response from Sunber HairJul 1, 2025
Hi, Naomi, we are so sorry for the inconvenience you had before. Please trust that we never meant to upset you in such way. There is time difference between us, the message could be not so appropriate. Which we feel really sorry and shamed about it. And some of our hairs could need customization for a while, so the processing time could be a little longer. But if you just want refund, we can help you to cancel and refund asap. Please take our sincerest apology for that we can’t find your order number by your name “Naomi” only. If possible, could you pls leave us your order number, correct full name or email address here? So our specialized customer service could contact you asap, then we can fix the problem sooner. Sunber warmest wishes you good luck, good health, and good cheer.
Eleka S.
Order # PSunber18125964.I'm not sure what ya'll have going on, but I'm sensing SCAM!!! I order three wigs yesterday and started receiving text messages after 11PM about one of the wigs I ordered. Encouraging ( not giving me the option) me to choose another color because the one I ordered has to be customized( as if you didnt know that when I ordered). When I inquired about how long it would take I was basically told to just choose the other color. I don't want the other color. I ask for a complete refund for entire order so I can go somewhere else and shop. I also asked why I was being text so late and not emailed( ignored). I continued to get text with no regard to how inconsiderate and disrespectful it was. This morning I wake up to a 200 dollar gift card in my email, with no explanation and no emails regarding my order cancelation. What are ya'll doing?? This is ridiculous!!!! I wish I could have uploaded a copy of the ridiculous text I received after hours (11pm to 3am). I also paid for rush delivery. It should have said the one item had to be customized and gave a date to be received, and gave me the option to wait or not order!!!
Response from Sunber HairJul 1, 2025
Hi, Eleka, we are so sorry for the inconvenience you had before. Because some of your hairs you ordered are our new-in style wig, which need customization for a while, the processing time could be a little longer. But we do feel sorry and shamed about the delay. Please trust that we never meant to upset you in such way. And because there is time difference between us, so the reply could be a little late, but all the reply will be sent within 24hours about. Please take our sincerest apology for the3 long waiting. Our customer service has canceled the order as your request. Your refund will be back to you soon. And our specialized customer service will offer you the update asap. If you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.
Tyra G.
The Wig is Absolutely Beautiful!!!! Compliments Day 1