Yvette I.
I ordered and 10min later I cancelled…
I ordered and 10min later I cancelled the order as I no longer wanted. it took them 2 days to respond to ask me why. I told him I didn't want anymore. another day goes by with no cancellation email. I had to reach out again asking for email of cancellation. took another day for response that they were canceling.it should have been cancelled with my initial email. so they snatched the funds quickly, but made me wait three days to say they are now cancelling.
Response from Sunber HairAug 22, 2025
Hi, Yvette, we are so sorry for the inconvenience we made to you. But please trust that we never meant to delay reply or refund processing. And all the refund will be completed by the finance department within 48 hours as usual. But there could be a little delay if there is emergency problem. Which we do feel sorry and shamed about it. And our specialized customer service will offer you the update about the refund asap. Hope you can get it back soon. And we indeed thanks for your liking about our brand at the first place. Please trust that we don’t want to lose you just with such inconvenience. By the way, if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.



