Sunber HairReviews of sunberhair.com

Response from Sunber HairMar 30, 2026

Hi Nicole Locks! Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations in terms of quality. Regarding the product issue you reported, this is absolutely something we don't want our customers to experience. We assure you that the hair we provide is 100% human hair. Human hair, like our own hair, requires regular care. To resolve your issue as quickly as possible, could you please provide your order number? We will assign a specialist to follow up on your order details and resolve the problem, providing you with satisfactory after-sales service. Again, we apologize for the unpleasant experience. Your feedback is very important to us; we value you as a customer and sincerely hope to have the opportunity to provide you with even more satisfactory service in the future. Sunber Customer Service Team

Response from Sunber HairAug 22, 2025

Hi, Yvette, we are so sorry for the inconvenience we made to you. But please trust that we never meant to delay reply or refund processing. And all the refund will be completed by the finance department within 48 hours as usual. But there could be a little delay if there is emergency problem. Which we do feel sorry and shamed about it. And our specialized customer service will offer you the update about the refund asap. Hope you can get it back soon. And we indeed thanks for your liking about our brand at the first place. Please trust that we don’t want to lose you just with such inconvenience. By the way, if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairJul 17, 2025

Hi, Measha, we are so sorry for the inconvenience you had before. Because there is time difference between us, the reply could be a little late or in an inappropriate time. Which we do feel sorry about it. But please trust that we never meant to bother you at that time. And we indeed thanks for choosing our brand at first time. And in order to fix your problem asap, our specialized customer service will contact you soon. However, we need you to confirm your order, whether this order PSunber18126890 is yours? It was found by your first name “Measha”, which we can’t be sure. And after confirmed, our specialized customer service could get in touch with you and follow the update all the time. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairFeb 21, 2025

Hi, Bridgette, we are so sorry for the inconvenience you had before. We checked your name “Bridgette Robinson” and found one order PSunber18114470, which has been shipped out for two days about. So we just wonder is there anything wrong with the email address you left us? [email protected], we usually send the confirmation by email. But don’t worry that we will offer update to this email address, you can check it later. If you need anything else, please let us know, our specialized service customer will talk with you directly asap. Sunber warmest wishes you good luck, good health, and good cheer.

Response from Sunber HairOct 18, 2024

Hi, Shivonne , we are so sorry to hear that, if the hair has any problems, we can help you to fix it, and we indeed cherish you as our customer, pls trust that we didn't mean such thing heppened to you And we can guarantee that our hair is 100%human hair, it needs taken good care like our hair. And we checked our conversation, we noticed the feedback you made is from the order almost three months ago. And we checked the pictures you sent in the email, according to the condition of the hair, we offered several options to you. But we do cherish you as our customer if you just can’t handle the hair which you ordered almost three months ago, we can help you to fix the problem. Pls trust that we didn't mean to upset you in such way! Please take our sincerest apology, and we will contact you directly by email, so our specialized service customer will offer you the best solution soon. And we won’t let you down this time! If possible, please give us another chance, we will solve the problem you had! Millions of kisses and good wishes!!

Response from Sunber HairSep 14, 2023

Hi Cheryl Moss, We attach great importance to the quality issues encountered by each customer. We're frightfully sorry our service didn't make you satisfied. because the inventory produced by the factory changes at any time, the inventory on the website cannot be synchronized temporarily. we are improving our service to contact the clients for their order about exchange or cancel if the hair needs to be customized. Items can be returned or exchanged within 30 days once it is received, just keep them unused, undamaged, and come with all original tags and their original packaging. then pls provide some pictures before returning, to confirm the status of the wig. A free return shipping label will be provided for Americans. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairAug 9, 2023

Hi BForrest, We guarantee that our products do not mislead our customers, and we apologize if it makes you misled. We will be more transparent in our product descriptions in the future. In order to facilitate the purchase, our website will gather different lace sizes of the same product. But because the description of the product title has a character limit, sometimes the title cannot write all of them, only one of them, but there will be many options displayed. it will show different lace pictures. For example, the title shows a 13*4 lace front wig, but it doesn't mean all wigs are 13*4 lace front, because it has different lace sizes in the options, such as 13*4 lace front,13x5x0.5 T part lace,4*4 lace closure, 6*4.5 lace, etc. normally, we shipped according to your selection. we provided the screenshot of your order, and also recommend that you confirm the order details (the lace size, color, size, etc) at the same time, If the product received is not the same as the title after checking, pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store